Backpacker Campers NZ Rental Terms for travel between 01-Apr-2008 and 31-Mar-2009
TERMS AND CONDITIONS
This document contains a summary of some of the Rental Conditions. For full detailed conditions refer to the rental agreement provided when the vehicle is collected. Please note all prices quoted in this document are gross and in New Zealand dollars. Rates and conditions are subject to change without notice.
INCLUDED IN RATES:
• Unlimited kilometres
• Extra driver fees
• Fully equipped vehicles e.g. crockery, cutlery & bedding
• GST
• Vehicle insurance (excess applies – see the “For Your Protection” section for more information)
• Customer care 24 hour 7 days per week road service helpline (toll free)
• All branches have local tourist information and maps available
• Free rental bicycle hire at Top 10 Holiday Parks
RATES EXCLUDE:
• Excess Reduction Options
• Diesel Tax Recovery Costs if applicable
• Refundable Security Deposit
• Fuel and LPG costs
• One-way Fees and Location Fees if applicable
SMART PACK
The smart pack for campervan rentals is payable per day in addition to the daily rental rate.
In addition to the inclusions in the smart rate, the smart pack includes:
• Excess Reduction Option 2 (nil vehicle excess)
• No Worries Cover Option (PCO2 – extends the insurance cover to include accidental damage to the overhead and underbody sections of the vehicle)
• Diesel Tax Recovery Costs
• LP Gas Refill (PGO - refill for gas bottle used for cooking and heating hot water in vehicles with a hot water facility upon return of vehicle).
• Camping Stools (1 per person travelling, Breezer vehicle only)
BACKPACKER STRONGLY RECOMMENDS THE SMART PACK FOR TRAVELWITH COMPLETE PEACE OF MIND.
DIESEL TAX RECOVERY FEE
The Diesel Tax Recovery Fee is included in the Smart Pack. If the smart pack option has not been selected the Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The vehicle rates per 100km are as follows:
2 Berth: Nil
2 Berth (Toilet Shower) and 4 Berth: NZ$4.70
6 Berth: NZ$4.85
Backpacker reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention.
CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard. A non-refundable 1.75% administration fee will apply to all Visa and MasterCard transactions. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond.
FOR YOUR PROTECTION
New Zealand legislation provides limited coverage for personal injury. Backpacker strongly recommends that all
people travelling in New Zealand take out personal travel insurance.
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$1,900 (“the excess”) for the Breezer if the driver is between the ages of 18 and 20 or NZ$1,000 (“the excess”) for the Breezer if the driver is 21+ years of age, NZ$1,500 (“the excess”) for Nomad and Wanderer campervans, NZ$3,500 (“the excess”) for Quattro and Six-Pack campervans of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Backpacker is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
The excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2. Note Excess Reduction 2 is included in the Smart Pack.
Excess Reduction Option 1
| Vehicle | Cost per day | Excess reduced to | Bond | | Breezer | NZ$10 per day (maximum charge per hire NZ$500) | NZ$500 | NZ$500 | | Nomad & Wanderer | NZ$14 per day (maximum charge per hire NZ$700) | NZ$750 | NZ$750 | | Quattro & Six Pack | NZ$19 (maximum charge per hire NZ$950) | NZ$1800 | NZ$1800 |
With Excess Reduction Option 1 the hirer is responsible for the first NZ$500 (Breezer), NZ$750 for the Nomad and Wanderer and the first NZ$1800 for the Quattro and Six Pack vehicles of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void.
Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void.
Excess Reduction option 2
| Vehicle | Cost per day | Excess reduced to | Bond | | Breezer, Nomad & Wanderer | NZ$20 per day (maximum charge per hire NZ$1000) | NIL | NZ$220 | | Quattro & Six Pack | NZ$28 per (maximum charge per hire NZ$1400) | NIL | NZ$220 |
With Excess Reduction Option 2 the hirer will not have to pay excess at all for any damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note Excess Reduction 2 is included in the Smart Pack.
Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void.
No Worries Cover Option (PCO2)
The no worries cover option is a one off fee of $NZ 50 per hire. The no worries Cover Option is only available when Excess Reduction 2 has been purchased.
With the no worries cover option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.
Note: Excess reduction 2 and PCO2 are included in the smart pack.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
Exclusions:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. Any damage caused while driving under the influence of alcohol or drugs.
6. A single vehicle roll over occurs.
7. The Customer will be liable for any cost associated with the incorrect use of fuel or the use of Bio Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10.The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any liability.
11.Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The Credit Card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Debited bonds are subject to a 1.75% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.
If an Excess Reduction Option is not selected, the security deposit is NZ$1900 for the Breezer where a driver is 18-20 years of age or NZ$1,000 for the Breezer if the driver is 21+ years of age, NZ$1,500 for the Nomad and Wanderer campervans and NZ$3,500 for the Quattro and Six-Pack campervans payable by credit card. In the case of the rented vehicle being the Breezer where one driver is 18-20 years of age and another is 21+ the NZ$1900 security deposit applies.
The NZ1900/$1000/$1,500/3,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 1 has been taken the security deposit is NZ$500 for the Breezer, NZ$750 for the Nomad and the Wanderer vehicles and NZ$1,800 for the Quattro and the Six Pack vehicles.
The NZ$500/$750/$1,800 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$500/$750/$1,800 that Backpacker can then debit if required.
If Excess Reduction Option 2 is selected with or without No Worries Cover Option or the package booked is the Smart Pack the security deposit is NZ$220.
The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220 that Backpacker can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased the Pre-Purchase Gas Option (PGO is included in the Smart Pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
Backpacker reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.
RENTAL DURATION
- The minimum rental period is five days with the exception of rentals with a collection date between the 23th of December and the 10th of January. These rentals are subject to a ten days minimum.
- Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
- Minimum rental periods are subject to change during peak periods.
- Rental days are calculated on a calendar day basis. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick up time. the day of the vehicle's return is counted as the final day of the rental.
- Late pick-up or early return of vehicle, doesn not entitle the hirer to any refund of the unused portion of the rental.
- Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily fee of NZ$150 in addition to daily rate.
ONE-WAY RENTALS
One-way rentals are available between all branch locations with the exception of the Breezer, which is available to and from Christchurch and Auckland only. A one-way rental fee of NZ$150 is charged for Breezer, Nomad and Wanderer rentals or NZ$220 for Quattro and Six-Pack rentals, to and from the North Island to the South Island and vice versa, where pick up is between the 1st of November and the 31st of March.
Location fees will apply if applicable.
WELLINGTON & QUEENSTOWN LOCATION FEES
A location fee of NZ$200 applies to all campervans picking up or dropping off in Wellington or Queenstown.
If the pick-up and drop off occurs in the same city, only one location fee will apply. One-way fees will apply if applicable.
ADDITIONAL PRODUCTS & SERVICES
This extra items are available for rent as quoted via the website you are booking through:
• Picnic Table
• Picnic Chair
• Baby / Booster
• Tent (4 persons)
• Camping Pack
• Snow Chains Details on request
• Mountain Bikes Hire free of charge at selected Top Ten Holiday Parks
• First Aid Kit (From NZ$30 for purchase)
• Souvenir Road Atlas (From NZ$25.00 for purchase)
• PPF – Pre-Purchase Fuel Option Details on request upon vehicle collection
• PGO – Pre-Purchase Gas Option
2 Berth Nomad, Breezer gas bottle
2 Berth Wanderer, 4 Berth Quattro and 6 Berth Sixpack gas bottle
Note the PGO option and camping stools are included in the smart pack.
Charges for additional products and services will be charged per hire.
Backpacker NEW ZEALAND Baby & Booster Seat per vehicle & model.
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| 5 People | 2 Berth | 2 berth | 2 Berth | 4 Berth | 4 Berth | 6 Berth | 6 Berth | 6 berth | 4 Berth 4WD | | Backpacker |
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| 3 x RLS | | Booster Seat | 1 x FLS** | 1 x FLS** | 1 x FLS** | 1 x FLS** | 2 x RL | 2 x RL | 2 x RL | 2 x RFB | 2 x RL | 1 x FLS** |
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| Key | | FLS | Front passengers seat with Lap-Sash belt** | | RLS | Rear seat with Lap-Sash belt | | RL | Rear seat with Lap belt | | RFB | Rear, Forward facing seat with baby Bolt |
PLEASE NOTE:
* While it is legal for a child to sit in the front, it is not safe and Backpacker do not recommended any child under 26kgs (7- 8yrs) travel in a front seat.
* Toddlers can move to a booster seat when they out grow their child seat or weigh between 14 kg and 26 kg.
* Once a child’s eyes are level with the top of the back seat or the child is 26 kg or over, then they can come out of a booster and use an adult seat.
CHANGE OF LOCATION
If the customer wishes to change the pick up or drop-off location from what was originally booked, permission must be first obtained from the reservations or scheduling departments. Subject to the change being approved, an additional charge of up to NZ$550 may apply.
RENTAL EXTENSION
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Backpacker branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
TRANSFERS
Backpacker Campervans provides free airport to Auckland branch and our Auckland branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Customers can also take the Airbus free of charge to and from downtown Auckland to the Auckland Branch on day of pick up and drop off. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must find their own transportation to and from the branch, at their own expense.
INFRINGEMENTS
Backpacker reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be NZ$60.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Backpacker does not accept any liability for variances up or down.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers 75 years of age or greater.
AGE RESTRICTIONS for the Breezer
Drivers must be 18 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers 75 years of age or greater.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for Backpacker can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.
For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the Smart pack if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the Smart pack will apply. If combining a vehicle hire with another Backpacker vehicle that has a more expensive Smart pack or excess reduction option, the more expensive Smart pack/excess reduction maximum cost is applied.
LIVING EQUIPMENT
The living equipment (crockery, cutlery, cooking utensils, linen, sleeping bags, pillows and towels) for all campervans is included in the daily rental rate at no extra cost.
ROAD RESTRICTIONS
Vehicles can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula). Backpacker reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker as soon as possible and within 24 hours in order to give Backpacker the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Backpacker does not accept liability for any claims submitted after this period.
REPAIRS
Repairs up to NZ$100 may be affected without authorisation and will be reimbursed. For amounts over NZ$100, Backpacker will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable Backpacker reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
CANCELLATION POLICY
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
• If cancelled up to 25 days prior to pick-up No Further Fee
• If cancelled from 24 to 10 days prior to pick-up 20% of Gross Rental
• If cancelled 9 to 4 days prior to pick-up 50% of Gross Rental
• If cancelled 3 days prior to pick up or No-Show 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire.
TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
DISCRETION
Backpacker reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.
PERSONAL AND COMPANY CHEQUES
Personal and Company cheques will not be accepted as payment. These must be paid to Backpacker 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.
CALCULATION ERRORS
Backpacker will not honour calculation errors. Should a calculation error occur Backpacker will charge for the shortfall.
DISCLAIMER
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Backpacker or modifications and/or upgrades to the vehicle design made by the manufacturer.
BRANCHES FOR VEHICLE COLLECTION AND RETURN
Auckland, Christchurch, Queenstown* and Wellington*
- Auckland, Wellington and Christchurch: Daily from 0800 to 1730 hours. Open all public holidays except Christmas Day the 25th
of December, when all Backpacker branches are closed.
- Queenstown: 0800 to 1730 hours in the summer months. 0800 to 1700 hours in the winter months. Open all public holidays except Christmas Day the 25th of December, when all Backpacker branches are closed.
- All campervans must be collected from and returned to the nominated Backpacker Campervans branch.
The Breezer is not available to and from Wellington and Queenstown.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Backpacker Campers NZ Insurance
INSURANCE for 1st April 2008 to 31st March 2009
Standard insurance is included in the rate. A refundable bond/excess can be reduced by purchasing:
Excess Reduction Option 1
Breezer: NZ$10 per day. Bond and Excess will be reduced from NZ$1900 to NZ$500 for driver aged between 18-20 yrs.
Breezer: NZ$10 per day. Bond and Excess will be reduced from NZ$1000 to NZ$500 for driver over the age of 21.
Nomad & Wanderer: NZ$14 per day. Bond and Excess will be reduced from NZ$1500 to NZ$750 for driver over the age of 21.
Quattro & Six Pack: NZ$19 per day. Bond and Excess will be reduced from NZ$3500 to NZ$1800 for driver over the age of 21.
Excess Reduction option 2
Breezer: NZ$20 per day. Bond will be reduced from NZ$1900 to NZ$220 and Excess reduced to NIL for driver aged between 18 -20 yrs.
Breezer: NZ$20 per day. Bond will be reduced from NZ$1000 to NZ$220 and Excess reduced to NIL for driver over the age of 21.
Nomad & Wanderer: NZ$20 per day. Bond will be reduced from NZ$1500 to NZ$220 and Excess reduced to NIL for driver 21+ yrs.
Quattro & Six Pack: NZ$28 per day. Bond will be reduced from NZ$3500 to NZ$220 and Excess reduced to NIL for driver 21+ yrs.
BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. Any damage caused while driving under the influence of alcohol or drugs.
6. The Customer will be liable for any cost associated with the incorrect use of fuel (fuel being diesel or
petrol) or water or other contamination of fuel.
7. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has
become bogged, submerged or has been abandoned.
8. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
9. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the
vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any
liability.
10. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled
or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
INSURANCE for 1st April 2009 to 31st March 2010
FOR YOUR PROTECTION
New Zealand legislation provides limited coverage for personal injury. Backpacker strongly recommends that all people travelling in New Zealand take out personal travel insurance.
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$1,900 (“the excess”) for the Breezer, Nomad and Wanderer campervans, NZ$5,000 (“the excess”) for Quattro and Six-Pack campervans of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Backpacker is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
The excess can be reduced, in most circumstances, by the purchase of excess reduction option 1 or excess reduction option 2. Note excess reduction 2 and PCO2 are included in the Smart Pack.
Standard insurance is included in the rate. A refundable bond/excess can be reduced by purchasing:
Excess Reduction Option 1
2 Berth Breezer, Nomad and 2 Berth Wanderer: NZ$14 per day (maximum charge per hire NZ$700). Bond and Excess will be reduced from NZ$1900 to NZ$950 .
Quattro & Six Pack: NZ$25 (maximum charge per hire NZ$1250) per day. Bond and Excess will be reduced from NZ$5000 to NZ$2500.
With Excess Reduction Option 1 the hirer is responsible for the first NZ$950 for the Breezer, Nomad and Wanderer and the first NZ$2,500 for the Quattro and Six Pack vehicles of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental
Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void.
Excess Reduction option 2
Breezer, Nomad & Wanderer: NZ$20 per day (maximum charge per hire NZ$1000). Bond will be reduced from NZ$1900 to NZ$220 and Excess reduced to NIL.
Quattro & Six Pack: NZ$32 per (maximum charge per hire NZ$1600) day. Bond will be reduced from NZ$5000 to NZ$220 and Excess reduced to NIL.
With Excess Reduction Option 2 the hirer will not have to pay excess at all for any damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note excess reduction 2 is included in the smart pack.
Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void.
No Worries Cover Option (PCO2)
The no worries cover option is a one off fee of NZD$50 per hire. The no worries Cover Option is only available when Excess Reduction 2 has been purchased.
With the no worries cover option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.
Note excess reduction 2 and PCO2 are included in the smart pack.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
BACKPACKER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void.
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Backpacker recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. Any damage caused while driving under the influence of alcohol or drugs.
6. Damage caused to the vehicle by snow chains.
7. A single vehicle roll over occurs.
8. The Customer will be liable for any cost associated with the incorrect use of fuel or the use of Bio Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
9. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
10. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
11. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any liability.
12. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The Credit Card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when credit card used is either a Visa or Master Card. The administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.
If an Excess Reduction Option is not selected, the security deposit is NZ$1,900 for the Breezer, Nomad and Wanderer campervans and NZ$5,000 for the Quattro and Six-Pack campervans payable by credit card.
The NZ$1,900/NZ$5,000 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 1 has been taken the security deposit is NZ$950 for the Breezer, Nomad and the Wanderer vehicles and NZ$2,500 for the Quattro and the Six Pack vehicles.
The NZ$950/$2,500 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$950/$2,500 that Backpacker can then debit if required.
If Excess Reduction Option 2 is selected with or without No Worries Cover Option or the package booked is the Smart Pack the security deposit is NZ$220.
The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220 that Backpacker can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased the Pre-Purchase Gas Option (PGO is included in the inclusive component) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
Backpacker reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned with the interior in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRES CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSIT
Auckland depot
Address: 36 Richard Pearse Drive
, Mangere
, Auckland
, Auckland
, NZ
Backpacker Campers offers a free transfer from the airport to the depot which is located a few minutes away. When you have cleared customs, please make your way to gate 8 in the main terminal and the yellow Maui, Britz and Backpacker Campers shuttle bus will take you to the depot location.
Open: 8am-5:30pm daily.
All pick ups and drop offs must be made between 8am and 4.30pm.
Auckland Airport depot
Address: 36 Richard Pearse Drive
, Mangere
, Auckland
, Auckland
, NZ
Backpacker offers a free transfer from the airport to the depot which is located a few minutes away. When you arrive, please report to the Backpacker/Britz/Maui counter in the main terminal (all operated by the same company), and they will arrange your free transfer.
Open: 8am-5:30pm daily.
All pick ups and drop offs must be made between 8am and 4.30pm.
Christchurch depot
Address: 530 / 544 Memorial Avenue
, Christchurch
, Christchurch
, Canterbury
, NZ
Backpacker offers a free transfer from the airport to the depot which is located a few minutes away. When you arrive, please report to the Backpacker/Britz/Maui counter in the main terminal (all run by the same operator), and they will arrange your free transfer. Open: 8am-5:30pm daily.
Christchurch Airport depot
Address: 530 / 544 Memorial Avenue
, Christchurch
, Christchurch
, Canterbury
, NZ
Backpacker offers a free transfer from the airport to the depot which is located a few minutes away. When you arrive, please report to the Backpacker/Britz/Maui counter in the main terminal (all operated by the same company), and they will arrange your free transfer.
Open: 8am-5.30pm daily.
All pick ups and drop offs must be made between 8am and 4.30pm.
Queenstown depot
Address: Queenstown Airport
, Queenstown
, Queenstown
, Queenstown
, NZ
Please report to the Backpacker/Britz/Maui counter in the Queenstown Airport terminal. If you are based in Queenstown township, please take a taxi to the depot for around $15-20 NZD.
Open: 8am-5.30pm daily in the summer months, 8am - 5pm in the winter months.
All pick ups and drop offs must be made between 8am and 4.30pm.
Queenstown Airport depot
Address: In Terminal Queenstown Airport
, Queenstown
, Queenstown
, Queenstown
, NZ
Please report to the Backpacker/Britz/Maui counter in the Queenstown Airport terminal.
Open: 8am-5.30pm daily in the summer months, 8am - 5pm in the winter months.
All pick ups and drop offs must be made between 8am and 4.30pm.
If you are arriving after hours or your flight is delayed please advise the supplier as soon as possible. You will need to pick-up your motorhome the following day from 8am-5pm if you are arriving after hours (5pm-8am).
Wellington depot
Address: Top 10 Holiday Park,
, 95 Hutt Park Road Lower Hutt
, Wellington
, NZ
Please take a taxi to the Backpacker/Brtiz/Maui depot (all operated by the same company) which costs around $40 NZD + $4 for each additional person. There are no free transfers available.
Open: 8am-5.30pm daily.
All pick ups and drop offs must be made between 8am and 4.30pm.
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