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Freedom Campers NZ Rental Terms for travel between 01-Apr-2008 and 31-Dec-2008
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Freedom Campers NZ Insurance
NSURANCE
You are fully insured in case of accident damage or loss of contents (excluding personal belongings). There is an excess (bond) of NZ$1200 (Bond is $2400 for drivers under 25 Years of age) This covers the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage (unless BWI is taken), overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. This excess applies in respect of each claim, not rental.
New Zealand legislation provides limited coverage for personal injury. We strongly recommend that you have personal travel insurance while travelling.
BOND
When you collect your vehicle we take an impression of your credit card for the bond of NZ$1200. This is the insurance excess for any single accident which may occur during your holiday and for which you are deemed to be at fault. Drivers aged 21-24 Years the bond is NZ$2400. (We do not deduct the Bond from your Bank account at the start of your hire) The impression of your credit card covers your accident-damage bond liability plus any extra costs such as fuel fill-up and emptying of the toilet at the end of hire or any traffic infringements, losses or breakages. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. We do not deduct the bond from the credit card, but merely hold the authority to deduct it in the unfortunate event of an accident. Where a credit card is not available, a cash bond will be held by Freedom Campers for 21 Days following hire.
BOND WAIVER
You can choose to pay a non-refundable bond waiver as quoted on the website through which you placed your booking with us. This reduces the bond holding to nil and is on a per incident basis. A new waiver is required for the remaining days of hire after an accident has happened, therefore you must report it to Freedom Campers. Failure to report any incident to Freedom Campers may result in the total Bond waiver being taken again. Bond waiver does not cover the following, if you have a single vehicle accident, articles, appliances and fixtures inside the Motorhome unless in the case of Motor accident. Bond waiver is also available for drivers under 25 Years of age, but has to be arranged upon pick up.
FREEDOM STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE THE BOND WAIVER REDUCTION MINIMISE EXCESS EXPOSURE AND TRAVEL WITH PEACE OF MIND.
EXCLUSIONS
Bond waiver does not cover:
1. Any water related damage, which includes but is not limited to:
a) Any vehicle submersion
b) Creek or river crossing
c) Driving through low plain flooded areas
d) Beach driving
2. Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
3. The terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
4. The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
5. The cost to retrieve or recover a vehicle which has become bogged
6. The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.
7. Overhead and underbody damage to the vehicle.
8. Any damage arising from misjudgment of dimensions
9. Driving on restricted roads.
Major Credit Cards accepted: Mastercard, Visa and Diners Club. Please note that Freedom does NOT accept American Express.
Auckland depot
Address: 142 Robertson Road
, Mangere East
, Auckland
, Auckland
, NZ
Freedom offer a complimentary transfer service from Auckland Airport and surrounding Hotels, Motels, etc to their depot. Once you arrive in New Zealand please call the free-phone number provided upon confirmation to arrange your transfer.
Freedoms Opening hours are 8am-5pm daily
All pick ups and drop offs must be made between 8am and 4.30pm.
Auckland Airport depot
Auckland is a serviced non depot location.
Freedom offer a complimentary transfer service from Auckland Airport and surrounding Hotels, Motels, etc to their depot. Once you arrive in New Zealand please call the free-phone number provided upon confirmation to arrange your transfer.
Freedoms Opening hours are 8am-5pm daily
All pick ups and drop offs must be made between 8am and 4.30pm.
Christchurch depot
Address: 520 Wairakei Road
, Burnside
, Christchurch
, Christchurch
, NZ
Freedom offer a complimentary transfer service from Christchurch Airport and surrounding Hotels, Motels, etc to their depot. Once you arrive in New Zealand please call the free-phone number provided upon confirmation to arrange your transfer.
Freedoms Opening hours are 8am-5pm daily
All pick ups and drop offs must be made between 8am and 4.30pm.
Christchurch Airport depot
Christchurch is a serviced non depot location.
Freedom offer a complimentary transfer service from Christchurch Airport and surrounding Hotels, Motels, etc to their depot. Once you arrive in New Zealand please call the free-phone number provided upon confirmation to arrange your transfer.
Freedoms Opening hours are 8am-5pm daily
All pick ups and drop offs must be made between 8am and 4.30pm.
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