Enviro Campers NZ - Standard Rental Terms for travel between 01-Apr-2008 and 31-Mar-2009
Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Enviro Campers NZ - Standard. Here is a summary of the terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Enviro Campers NZ - Standard.
- The Supplier means the operator of Enviro Campers NZ - Standard
- The Client is also referred to as the hirer (s)
INCLUDED IN RATES
- Customer Care 24 hour, 7 days per week road-service helpline (toll free)
- Travel wallet including road maps and travel information
- New Zealand leading attractions map including discounts to iconic tourist attractions
- Free mountain bike hire at selected Top Ten Holiday Parks
- Goods and Services Tax (GST) - GST is a New Zealand Government imposed tax. GST is included in all rates and is currently 12.5%. The supplier reserves the right to amend GST upon Government intervention.
- Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
- General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, coat hangers and toilet chemicals.
BONUS PACK:
The Bonus Pack is available at an extra charge and is in addition to the daily vehicle rate.
Inclusions are:
- Excess Reduction Option 2
- No Worries Cover (PCO2)*
- Diesel Tax Recovery fee*
- 1 x linen and bedding kit per person*
- Extra driver fees*
- Pre-Purchase Gas (PGO)* (gas bottle used for cooking. Also used for hot water facilities in vehicles that has this option)
- Picnic table and chairs (chairs per person travelling)
- 1 x child or booster seat if required*
- Excess Reduction Option 2 - This option reduces the vehicle excess for 2WD from NZ$7500 to NIL and from NZ$7500 to NZ$440 for all 4WD vehicles.
- No Worries Cover (PCO2) – The no worries cover option extends the cover available with Excess Reduction 2. PCO2 includes cover for accidental damage to the overhead and underbody sections of the vehicle. With 4WD hires, it also reduces the exess to NIL.
- Linen and bedding includes pillow, pillowcase, duvet, sheet and towel per person. This is included in the Bonus Pack. If the Bonus Pack is not selected, the customer can hire linen and bedding packs direct from the supplier at the cost of NZ$35 per person, per hire.
- Extra driver fees are included in the Bonus Pack. If the Bonus Pack is not the selected package, the cost of extra driver fees are charged on a per driver per day rate.
- Pre-Purchase Gas Option (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the bonus pack has not been selected. See “additional products and services” for costs.
- Child/booster seat – Note that not all vehicles can accommodate child restraint equipment. Child seats depending on the child’s age are commonly used for children 3 years or less. Reversible Child seats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact reservations for further information.
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| 5 People | 2 Berth | 2 berth | 2 Berth | 4 Berth | 4 Berth | 6 Berth | 6 Berth | 6 berth | 4 Berth 4WD |
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| Rookie
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| Hitop | Elite | Explorer |
| Frontier |
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| Adventurer |
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| | Baby Seat | 2 x RFB | 1 x FLS** | 1 x FLS** | 1 x FLS** | 2 x RFB | 2 x RL | 2 x RFB | 2 x RFB | 2 x RL | 2 x RFB |
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| 2 x RLS |
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| 1 x FLS** |
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| 3 x RLS | | Booster Seat | 1 x FLS** | 1 x FLS** | 1 x FLS** | 1 x FLS** | 2 x RL | 2 x RL | 2 x RL | 2 x RFB | 2 x RL | 1 x FLS** |
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| Key | | | FLS | Front passengers seat with Lap-Sash belt | | RLS | Rear seat with Lap-Sash belt | | RL | Rear seat with Lap belt | | RFB | Rear, Forward facing seat with baby Bolt |
PLEASE NOTE:
- While it is legal for a child to sit in the front, it is not safe and the supplier does not recommended any child under 26kgs (7- 8yrs) travel in a front seat.
- Toddlers can move to a booster seat when they out grow their child seat or weigh between 14 kg and 26 kg.
- Once a child’s eyes are level with the top of the back seat or the child is 26 kg or over, then they can come out of a booster and use an adult seat.
ROOKIE
The Bonus Pack for the Rookie is available at an extra charge and is in addition to the daily vehicle rate.
Inclusions are:
- Excess Reduction Option 2 (the option reduces the excess from NZ$1800 to NIL).
- No Worries Cover (PCO2)
- 1 x linen and bedding kit per person
- Extra driver fees
Diesel Tax Recovery Fee
The Diesel Tax Recovery fee is included in the Bonus Pack. If the Bonus Pack has not been selected the Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The vehicle rates per 100km are as follows:
Hi top (2 BB) and Rookie (2BBXS): Nil
Adventurer (4B4WDB) and Voyager (4BBXS) : NZ$4.45
Elite (2BTSB) and Explorer (4BB) : NZ$4.70
Frontier (6BB): NZ$4.85
The supplier reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention.
FOR YOUR PROTECTION – VEHICLE EXCESS
New Zealand legislation provides limited coverage for personal injury. The supplier strongly recommend that all people travelling in New Zealand take out personal travel insurance.
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the excess”) or NZ$1,800 (“the excess” in the case of the rented vehicle being the Rookie) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if the supplier is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
This NZ$7,500 excess or the NZ$1,800 excess (NZ$1,800 excess applicable to the Rookie only) can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 (not available if the rented vehicle is the Rookie), Excess Reduction Option 2 or the No Worries Cover Option.
Please note: Bond /Excess can only paid by credit card, travelers cheque or cash is not acceptable.
Excess Reduction Option 1 Excess reduced to
2WD - cost as quoted on the website you are booking through NZ $2500.00
4WD - cost as quoted on the website you are booking through NZ $2500.00
When Excess Reduction 1 has been purchased the hirer is responsible for the first NZ$2,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2 Excess reduced to
Rookie 2WD - cost as quoted on the website you are booking through NIL
2WD - cost as quoted on the website you are booking through NIL
4WD - cost as quoted on the website you are booking through NZ$440
When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the exception of the ‘exclusions’.
In the event of the vehicle hired being a 4WD the hirer will be responsible for the first NZ$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Enviro Bonus Pack Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void. No worries cover option (PCO2)
The No Worries Cover Option is a one-off payment of NZ$50 per hire for 2WD vehicles and NZ$120 for 4WD vehicles. The No Worries Cover Option is only available when Excess Reduction 2 has been Purchased. Note the No Worries Cover Option is included in the Enviro Bonus Pack.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
ENVIRO STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) Any vehicle submersion
b) Creek or river crossing
c) Driving through low plain flooded areas
d) Beach driving
3. Personal belongings. Enviro recommend the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Any damage caused while driving under the influence of alcohol or drugs.
7. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Enviro does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
In the USA a vehicle security deposit is referred to as the “deductible”.
All debited bonds are subject to a 1.75% credit card surcharge in addition to the bond amount when the credit card used is either a Visa or Master Card. This surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.
If an excess reduction option is not selected, the security deposit is NZ$7,500 payable by credit card or NZ$1,800 if the rented vehicle is the Enviro Rookie payable by Credit Card.
The NZ$7,500/1,800 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If excess reduction option 1 has been taken the security deposit is NZ$2,500.
The NZ$2500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected with or without no worries cover or the package booked is the bonus pack the security deposit is NZ$220 for 2WD vehicle or NZ$440 for 4WD vehicles.The NZ$220/440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220/$440 that Enviro can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Enviro bonus pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
Enviro reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS. EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Enviro does not accept any liability for variances up or down.
CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard. A non-refundable 1.75% administration fee will apply to all Visa and Master Card transactions. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond. Please refer to the vehicle security section above for more information.
CALCULATION ERRORS
Enviro will not honour calculation errors. Should a calculation error occur Enviro will charge for the shortfall.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection.
Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers 75 years or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.
ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection:
- Linen and bedding kit NZ$35 per person per rental (Includes: 1 x towel, pillow, pillowcase, duvet, bed sheet)
- Picnic Table NZ$22 per rental
- Picnic Chair NZ$12 per rental
- Child / Booster seat NZ$25 per rental
- Tent (4 persons) NZ$75 per rental
- Camping Pack NZ$20 per day (maximum charge NZ$200 for 2 people)
- Snow Chains Free of charge
- Mountain Bikes Hire free of charge at selected Top Ten Holiday Parks
- First Aid Kit From NZ$30 Detail on request
- Souvenir Road Atlas From NZ$25.00 for purchase
- Kruse Commentary System NZ$12.50 per day (5 - 6 days) NZ$10 per day (7+ Days)
- PGO – Pre-Purchase Gas Option (gas bottle used for cooking.Also used for hot water facilities in vehicles that has this option)
HiTop/Voyager/Adventurer NZ$21 per vehicle
Elite / Explorer / Frontier NZ$31 per vehicle
- Pre-Purchase Fuel Option - PPF Details on request
- Extra Drivers NZ$3 per day, per driver, per hire (maximum charge per driver, per hire NZ$150)
- 4WD Safety Kit NZ$95 per rental
Charges for additional products and services will be charged per hire.
As a standard option the Rookie vehicle comes with a picnic pack backpack (crockery and cutlery for two), two chairs and one table. In addition if the Bonus Pack has been booked linen and bedding and extra driver fees are included.
Note: Linen and bedding kits, outdoor table and chairs, a child/booster seat (if required), extra driver fees and the pre-purchase gas option are included in the Enviro Bonus Pack.
RENTAL DURATION
Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours unless arranged otherwise.
Minimum rental period is 5 days with the exception of hires with a collection date between 23 December 2007 and 10 January 2008, which require a minimum rental period of 10 days.
Minimum rental period is subject to change during peak periods.
Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
If a customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Enviro branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
RENTAL DURATION AND LOCATION REQUIREMENTS
ROOKIE
- The Rookie is available to and from Auckland and Christchurch.
- Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours unless arranged otherwise.
- Minimum rental period is 3 days with the exception of hires with a collection date between 23 December and 10 January, which require a minimum rental period of 10 days.
- Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
- Minimum rental period is subject to change during peak periods.
- Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
- If a customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of the Enviro branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
ROAD RESTRICTIONS
2WD campervans can only be driven on sealed/bitumen or well-maintained roads. 4WD campervans can also be driven on some recognised unsealed roads. Please contact Reservations for more information and suggested itineraries,
No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula), and Tapu-Coroglen Road (Coromandel Peninsula).
Enviro reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the reservations or scheduling departments. Subject to the change being approved, an additional charge of up to NZ$550 may apply.
BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental with no change to the original pick up date), or the bonus pack is being added to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Enviro and Maui can be combined to qualify if the vehicle collection date/s are within a 3-month period.
For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will not qualify for a discount if applicable.
Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts. Longer-term discounts must be requested at the time of booking.
For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the Enviro bonus pack if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the Enviro bonus pack will apply. If combining a vehicle hire with another Enviro vehicle that has a more expensive bonus pack or excess reduction option, the more expensive bonus pack/excess reduction maximum cost is applied.
In the instance where a Enviro hire is being combined with a Maui hire and the packages have either the bonus pack or the premium pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable. Special rates may be available for hires of more than 50 days upon application. Contact reservations for more information.
ONE-WAY RENTALS
- One-way rentals are available between all branch locations.
- A one-way rental fee of NZ$220 is charged for rentals between the North and South Islands and vice versa, where pick-up is between 01 October 2008 and 31 March 2009.
- The one-way fee if applicable is charged per hire.
ONE-WAY RENTALS - ROOKIE
- One-way rentals are available between Auckland and Christchurch.
- Minimum rental period for one-way hires is 10 days. Shorter hires may be available on application only.
- There is no one-way rental fee.
WELLINGTON AND QUEENSTOWN FEES
Vehicle collections and returns in Wellington and Queestown incur a NZ$200 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.
TRANSFERS
Enviro provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must arrange their own transportation to and from the branch, at their own expense.
INFRINGEMENTS
Enviro reserves the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be NZ$60.
CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Enviro as soon as possible and within 24 hours in order to give Enviro the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Enviro do not accept liability for any claims submitted after this period.
REPAIRS
Repairs up to NZ$100 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$100, Enviro will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Enviro reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
CANCELLATION POLICY
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Cancellation 24 days + prior to pick-up date - no further charges apply
Cancellation 10 to 24 days prior to pick-up date - 20% of Gross Rental, (minimum $250)
Cancellation less than 10 days prior to pick-up date - 50% of Gross Rental
No-show - 100% of Gross Rental (includes deposit)
There is no refund for late pick up or early return of vehicle.
IMPORTANT
Enviro reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in the vehicles, excluding guide dogs.
Auckland Christchurch, Queenstowm, Wellington
The Enviro contact centre for both Australian and New Zealand hires is located in Auckland, New Zealand. This is a dedicated contact centre for travel agent enquiries only.
- Note the Rookie is available from Auckland and Christchurch only. • Auckland, Wellington and Christchurch: Daily from 0800 to 1730 hours. Open all public holidays except Christmas Day the 25th of December, when all Enviro branches are closed.
- Queenstown: 0800 to 1730 hours in the summer months. 0800 to 1700 hours in the winter months. Open all public holidays except Christmas Day the 25th of December, when all Enviro branches are closed.
- Vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply. Please contact reservations in advance to discuss.
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Enviro or modifications and/or upgrades to the vehicle design made by the manufacturer.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Enviro Campers NZ - Standard Insurance
Insurance (valid to 31st March 2009)
FOR YOUR PROTECTION – VEHICLE EXCESS
New Zealand legislation provides limited coverage for personal injury. Enviro strongly recommend that all people travelling in New Zealand take out personal travel insurance.
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the excess”) or NZ$1,800 (“the excess” in the case of the rented vehicle being the Enviro 2BBXS of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Enviro are successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
This NZ$7,500 excess or the NZ$1,800 excess (NZ$1,800 excess applicable to the Enviro 2BBXS only) can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 (not available if the rented vehicle is the Enviro 2BBXS), Excess Reduction Option 2 or the No Worries Cover Option.
Excess Reduction Option 1 Excess reduced to
2WD NZ $2500.00
4WD NZ $2500.00
When Excess Reduction 1 has been purchased the hirer is responsible for the first NZ$2,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2 Excess reduced to
2BBXS 2WD NIL
2WD NIL
4WD NZ$440
When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the exception of the ‘exclusions’.
In the event of the vehicle hired being a 4WD the hirer will be responsible for the first NZ$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Enviro Bonus Pack
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
No worries cover option (PCO2)
The No Worries Cover Option is available at an extra charge at the time of booking. It is only available when Excess Reduction 2 has been Purchased.
Note the No Worries Cover Option is included in the Enviro Bonus Pack.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
ENVIRO STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) Any vehicle submersion
b) Creek or river crossing
c) Driving through low plain flooded areas
d) Beach driving.
3. Personal belongings. Enviro recommend the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Any damage caused while driving under the influence of alcohol or drugs.
7. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Enviro does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
In the USA a vehicle security deposit is referred to as the “deductible”.
All debited bonds are subject to a 1.75% credit card surcharge in addition to the bond amount when the credit card used is either a Visa or Master Card. This surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.
If an excess reduction option is not selected, the security deposit is NZ$7,500 payable by credit card or NZ$1,800 if the rented vehicle is the Enviro 2BBXS payable by Credit Card.
The NZ$7,500/1,800 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If excess reduction option 1 has been taken the security deposit is NZ$2,500.
The NZ$2500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected with or without no worries cover or the package booked is the bonus pack the security deposit is NZ$220 for 2WD vehicle or NZ$440 for 4WD vehicles.
The NZ$220/440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220/$440 that Enviro can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Enviro bonus pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
Enviro reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.
Insurance (valid from 1st April 2009)
FOR YOUR PROTECTION – VEHICLE EXCESS#
New Zealand legislation provides limited coverage for personal injury. Enviro strongly recommend that all people travelling in New Zealand take out personal travel insurance.
In the USA an excess is referred to as the “deductible”.
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the excess”) or NZ$2,500 (“the excess”) in the case of the rented vehicle being the Enviro Rookie) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Enviro is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
This NZ$7,500 excess or the NZ$2,500 excess (NZ$2,500 excess applicable to the Enviro Rookie only) can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 (not available if the rented vehicle is the Enviro Rookie), Excess Reduction Option 2 or the No Worries Cover Option.
Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD NZ$22 (max charge NZ$1,100) NZ$2,500
4WD NZ$27 (max charge NZ$1,350) NZ$2,500
When Excess Reduction 1 has been purchased the hirer is responsible for the first NZ$2,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
Rookie 2WD NZ$19 (max charge NZ$570) NIL
2WD NZ$40 (max charge NZ$2,000) NIL
4WD NZ$49 (max charge NZ$2,450) NZ$440
When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the exception of the ‘exclusions’.
If vehicle hired is a 4WD the hirer will be responsible for the first NZ$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for
accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Enviro Bonus Pack
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of NZ$50 per hire for 2WD vehicles and NZ$120 for 4WD vehicles. The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.
Note: The No Worries Cover Option is included in the Enviro Bonus Pack.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
Enviro STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where No Worries Cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Enviro recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Damage caused to the vehicle by snow chains.
7. Any damage caused while driving under the influence of alcohol or drugs.
8. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
9. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
10. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle. 11. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Enviro does not accept any liability.
12. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
Auckland depot
Address: 36 Richard Pearse Drive
, Mangere
, Auckland
, Auckland
, NZ
A complimentary transfer from the airport to the depot which is located a few minutes away. Details of the transfer will be provided upon confirmation. Pick ups and drop offs must be made during the hours of 8am-4.30pm daily.
Auckland Airport depot
Address: 36 Richard Pearse Drive
, Mangere
, Auckland
, Auckland
, NZ
A complimentary transfer from the airport to the depot which is located a few minutes away. Details of the transfer will be provided upon confirmation. Pick ups and drop offs must be made during the hours of 8am-4.30pm daily.
Christchurch depot
Address: 530 544 Memorial Avenue
, Christchurch Airport vicinity
, Christchurch
, Canterbury
, NZ
Airport Pick Ups
A complimentary transfer from the airport to the depot which is located a few minutes away. When you arrive, please report to the Backpacker/Britz/Maui counter in the main terminal (all run by the same operator), and they will arrange your free transfer. Please note, the shuttle departs from this location every 30 minutes at quarter past and quarter to the hour.
If you are arriving after hours or your flight is delayed please advise the supplier as soon as possible. You will need to pick-up your motorhome the following day from 8am-5pm if you are arriving after hours (5pm-8am).
City Pick Ups
If you are staying in arranged accommodation the city, please take a taxi to the depot for around $25-$35 NZD at your own expense.
Open: 8am-4.30pm daily.
All pick ups and drop offs must be made between 8am and 4.30pm. Please ensure the pick up and drop off times you have selected adhere to these office hours or your booking may not be accepted.
Christchurch Airport depot
Address: 530 544 Memorial Avenue
, Christchurch Airport vicinity
, Christchurch
, Canterbury
, NZ
Airport Pick Ups
A complimentary transfer from the airport to the depot which is located a few minutes away. When you arrive, please report to the Backpacker/Britz/Maui counter in the main terminal (all run by the same operator), and they will arrange your free transfer. Please note, the shuttle departs from this location every 30 minutes at quarter past and quarter to the hour.
If you are arriving after hours or your flight is delayed please advise the supplier as soon as possible. You will need to pick-up your motorhome the following day from 8am-5pm if you are arriving after hours (5pm-8am).
City Pick Ups
If you are staying in arranged accommodation the city, please take a taxi to the depot for around $25-$35 NZD at your own expense.
Open: 8am-4.30pm daily.
All pick ups and drop offs must be made between 8am and 4.30pm. Please ensure the pick up and drop off times you have selected adhere to these office hours or your booking may not be accepted.
Queenstown depot
Address: Airport Terminal
, Queenstown Airport
, Queenstown
, Queenstown
, NZ
Pick ups are from the Airport. If you are based in Queenstown township, please take a taxi to the airport for around $15-$20 NZD.
All pick ups and drop offs must be made between 8am and 4.30pm.
Queenstown Airport depot
Address: Airport Terminal
, Queenstown Airport
, Queenstown
, Queenstown
, NZ
Pick ups are from the Airport. If you are based in Queenstown township, please take a taxi to the airport for around $15-$20 NZD.
All pick ups and drop offs must be made between 8am and 4.30pm.
Wellington depot
Address: C/- Top 10 Holiday Park,
, 95 Hutt Park Road, Lower Hutt
, Wellington
, NZ
Please take a taxi to the depot which costs around $40 NZD + $4NZD for each additional person. There are no free transfers available. All pick ups and drop offs must be made between 8am and 4.30pm.
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