united campervans nz - new zealand camper hire companies |
United Campervans is a family business committed to delivering excellence. United's unique Directors Guarantee means you can expect friendly, efficient customer service and a quality vehicle every hire.
United Campervans and Motorhomes
- Vehicles are of a high quality and less than 3 years old
- All United's vehicles are without exception, comfortable, easy to operate and come complete with current maps, guides and standard everyday living equipment .
- Most models have showers and toilets and some are fitted with CD/DVD players and TV's.
- United provide 24 hour roadside assistance to help with any accidents, breakdowns or personal requests
- Modern bikes and bike racks can be hired for an extra charge
United Campervans NZ Rental Terms
United CampervansTerms& Conditions
What is Incluided in the rates:
All United Campervans hires include:
- A United Campervans Directors' Guarantee that the vehicle will be less than three years old.
- New Zealand Tourism's official 'Qualmark' endorsement - a guarantee of vehicle quality and service
- Green Globe Silver Certification - an international commitment to environmental excellence
All United Campervans rates are:
Gross in New Zealand Dollars and inclusive of Goods and Services Tax (GST)
Subject to Terms and Conditions outlined below.
Standard Rates Include:
- Free transfers on vehicle pick up from Airport or City to the United Campervans Depot
- Unlimited Kilometres
- Goods & Services Tax (GST)of 12.5%
- Road User Charge/Diesel Tax
- Cleaning fees and pre departure vehicle preparation
- One Way fees
- Extra Driver fee
- Vehicle living equipment
- Supermarket Discount card available throughout New Zealand
- 640 page New Zealand Travel Guide, including United Campervans Vehicle Operations Manual
- Road Maps, Camping Park Directories and other tourist information
- 24 hour roadside assistance throughout New Zealand
All Inclusive Package include:
- Include all Standard Rates inclusions plus the following extras:
- Comprehensive United Campervans Vehicle Insurance Cover with NO Bond/Excess
- Picnic Table & Chairs (one chair for each person travelling)
- Baby Seat and/or Child Booster Seat
- Multiple Windscreen replacement
- Free Kiwi Camps V.I.P. Membership Card providing 10% discount at any Kiwi Camping Park in New Zealand
One Way Hires
One Way hires are available between Auckland and Christchurch (or vice versa)at no extra cost.
Multiple Rentals
Multiple rentals within New Zealand can be combined to qualify for the long term hire discounts indicated in the rates.
Daily Hire Charges
The daily hire charges are calculated on a daily basis, not a twenty-four hour day. Vehicles are available at 8.00 am on the day you commence your hire and must be returned by 4.30 pm on termination unless prior arrangements are made.
Deposit and payments
When you receive your confirmation a non-refundable deposit of 15% of the total hire (or minimum NZ$400) is required to secure the booking. The balance of monies owing to United is required 28 days before the hire commences.
Vehicle Equipment
The following equipment is standard in all United motorhomes and campervans:
Living
Vehicle manual, maps, travel guides, camping park directories, gas and/or electric heater, bucket, broom, towels, LPG gas bottle, clothes pegs, dustpan and brush.
Sleeping
Duvets, blankets, (or, if preferred, sleeping bags will be provided as an alternative), pillows and sheets.
Cooking & Dining
Crockery, cutlery, cooking utensils, pots, frying pan, grater, chopping board, salad/serving bowls, storage containers, toaster, coffee plunger, kettle, teapot and tea towels.
Bicycle Hire
United Campervans provides bicycle racks and modern bicycles for hire. Racks can be fitted to any vehicle model in the fleet and are available in conjunction with hires from either depot, Auckland or Christchurch, including one way hires. United 6 and 4 motorhomes can carry a maximum of three bicycles. United 2 motorhome and United 3 & 2 Hi Top campervans can carry a maximum of two bicycles. A helmet (compulsory in New Zealand), cycle lock and repair kit are supplied with each bicycle.
IInsurance / Standard Rates
All United Campervans Standard Rates include Standard United Campervans Vehicle Insurance. This provides cover for:
- Damage to the United Campervans vehicle or third party property.
- Public Liability up to NZ$5,000,000.
A Bond/Excess of NZ$5,000 must be paid on collection of the vehicle. The hirer will be responsible for the first NZ$5,000 of any costs incurred due to damage to the hired vehicle or third party property.
The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
This Bond/Excess may be paid by cash, travellers cheques or credit card. United accepts Visa and Mastercard. If a credit card is used as the method of payment then NZ$5,000 will immediately be debited from the credit card account. United Campervans will not be responsible for any losses incurred due to interest charges or currency fluctuations.
The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to third party property, and with a full tank of fuel and empty toilet cassette.
United Campervans offers two options to either reduce or waive this standard Bond/Excess of NZ$5,000:
CDW Option 1 - Under this option you will be able to reduce the excess payable should you have an incident from NZ$5,000 to NZ$1,200. It also reduces the bond required to this level. The cost of this policy is detailed on the website at the time of booking.
The hirer will be responsible for the first NZ$1,200 [NZ$2,400 for hirers under the age of 25 years] of any costs incurred due to damage to the hired vehicle or third party property.
The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
If a credit card is used as the method of payment then an imprint only is taken. No amount will be debited against the credit card on pick up. However, in the event of an accident, the full bond of NZ$1,200 [NZ$2,400 for hirers under the age of 25 years] will be uplifted immediately and any balance refunded only after full and final costs have been established and deducted.
The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette.
CDW Option 2 - Under this option you will be able to reduce the excess payable should you have an incident from NZ$5,000 to Nil. It also reduces the bond required to this level. The cost of this policy is detailed on the website at the time of booking.
The hirer will not be responsible for any costs incurred due to damage to the hired vehicle or third party property, or for the repair or replacement of damaged windscreens.
Please note: a signed credit card imprint will still be taken for a fuel and cleaning deposit to a maximum of NZ$100. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, and with a full tank of fuel and empty toilet cassette.
Insurance All Inclusive Package
Comprehensive insurance as detailed in OPTION 2 is included in the All Inclusive Rates, and NO excess applies.
This applies to all eligible hirers over 21 years.
Please note: a signed credit card imprint will still be taken for a fuel and cleaning deposit to a maximum of NZ$100. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette.
Insurance Exclusions (applicable to both Standard and All Inclusive Rates)
- Tyres and punctures are not covered by Insurance and are to be repaired/replaced at the hirer's cost.
- The hirer will be fully liable for any damage to the United vehicle or Third Party property if:
- the terms of the Rental Agreement entered into with United Campervans are breached;
- damage is caused while driving under the influence of alcohol or drugs;
- the vehicle is driven on restricted roads;
- damage is due to careless, wilful or reckless driving;
- negligence, or other act of the hirer, results in water submersion or salt water damage.
Minimum Hire Periods and One Way Hires
For all rental vehicles there is a minimum period of seven (7) days. It is possible to commence your hire in Christchurch and finish it in Auckland (or vice versa) at no extra charge if the rental period is a minimum of fourteen (14) days.
Refunds
Regretfully no refunds can be given for any unused portion of your holiday. However your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy.
Fuel
All vehicles are supplied with a full tank of fuel at the start of the hire, and must be returned with a full tank at the end of your hire.
Vehicle Substitution and Design
We shall make every effort to provide the vehicle you requested but where a vehicle is unavailable for any reason we reserve the right to provide a comparably high standard vehicle at no extra cost to you. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer design changes.
Drivers Requirements and Licence
All drivers must be 21 years of age or older and hold a current valid drivers licence, to be produced at the start of the hire. An international or country of origin licence is acceptable. No special licence is required to drive any United campervan or motorhome in New Zealand. No maximum age limit applies.
Traffic Infringements
All traffic infringements are the responsibility of the hirer. United reserves the right to pass on details of the hirer's home contact to the New Zealand Traffic Authorities.
Animals
We regret that animals are not permitted to travel in any of Uniteds vehicles.
Road Restrictions
Hirers are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:
- North Island
- Ninety Mile Beach - Northland
- North of Colville Township - Coromandel Peninsula
- South Island
- Skippers Canyon Road - Queenstown
- Ball Hutt Road - Mt Cook
Transfers
United uses taxis and shuttles as the preferred method of transfer. This allows you to transfer at your convenience. The transfer on vehicle pick up is complimentary. The transfer at the end of the hire is at the cost of the hirer.
Cancellations, Transfers & Amendments
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
- 31 days and over: Deposit retained
- 23 - 30 days: 20 % (or deposit, whichever is greater)
- 13- 22 days: 40 % of total reservation cost
- 3 - 12 days: 75 % of total reservation cost
- 2 days prior pick up or No Show: 100 % of total reservation cost
Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy. Transferring a booking, once confirmed will incur a NZ$25.00 fee unless it is within 30 days of travel, when the above cancellation charges apply. A booking can only be transferred to a maximum of 6 month before or after the original date of travel.
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Amendments to increase the length of the booking can be made at no cost.
Amendments to decrease the booking will be charged at a minimum of NZ$ 25.00 provided the amendments occur at least 30 days prior to departure date. It is important to note that United may at its discretion treat any amendment to decrease the booking as a cancellation.
United Vehicle Rentals Ltd reserves the right to amend conditions, vehicle specifications and tariffs at any time without prior notice.
- Damage to the United Campervans vehicle or third party property.
- Public Liability up to NZ$5,000,000.
- A Bond/Excess of NZ$5,000 must be paid on collection of the vehicle. The hirer will be responsible for the first NZ$5,000 of any costs incurred due to damage to the hired vehicle or third party property.
- The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
- This Bond/Excess may be paid by cash, travellers cheques or credit card. United accepts Visa and Mastercard. If a credit card is used as the method of payment then NZ$5,000 will immediately be debited from the account. United Campervans will not be responsible for any losses incurred due to interest charges or currency fluctuations.
- The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to third party property, and with a full tank of fuel and empty toilet cassette.
- The hirer will be responsible for the first NZ$1,200 (NZ$2,400 for hirers under the age of 25 years)of any costs incurred due to damage to the hired vehicle or third party property.
- The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
- If a credit card is used as the method of payment then an imprint only is taken. No amount will be debited against the credit card on pick up. However, in the event of an accident, the full bond of NZ$1,200 (NZ$2,400 for hirers under the age of 25 years)will be uplifted immediately and any balance refunded only after full and final costs have been established and deducted.
- The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
United Campervans NZ Rental Terms for travel between 01-May-2009 and 30-Sep-2010
United CampervansTerms& Conditions
What is Incluided in the rates:
All United Campervans hires include:
- A United Campervans Directors' Guarantee that the vehicle will be less than three years old.
- New Zealand Tourism's official 'Qualmark' endorsement - a guarantee of vehicle quality and service
- Green Globe Silver Certification - an international commitment to environmental excellence
All United Campervans rates are:
Gross in New Zealand Dollars and inclusive of Goods and Services Tax (GST)
Subject to Terms and Conditions outlined below.
Standard Rates Include:
- Free transfers on vehicle pick up from Airport or City to the United Campervans Depot
- Free transfers on departure to the airport
- Unlimited Kilometres
- Goods & Services Tax (GST)of 12.5%
- Standard United Campervans Vehicle Insurance with NZ$ 5000 Bond/Excess
- Road User Charge/Diesel Tax
- Cleaning fees and pre departure vehicle preparation
- One Way fees
- Extra Driver fee
- Vehicle living equipment
- Snow chains where required
- Tyre repair and/or Replacement
- Supermarket Discount card valid at almost 100 supermarkets throughout New Zealand
- Complimentary United New Zealand Road Atlas
- Complimentray Camping Park Directories and other tourist information
- Complimentary New Zealand Travel Guide incorporating a United Vehicle Instructions Manual
- LCD TV/DVD player in all 6, 4 and 2+1 Berth vehicles
- 24 hour roadside assistance throughout New Zealand
All Inclusive Package include:
- Include all Standard Rates inclusions plus the following extras:
- Comprehensive United Campervans Vehicle Insurance Cover with NO Bond/Excess
- Picnic Table & Chairs (one chair for each person travelling)
- Baby Seat, Baby Capsule and/or Child Booster Seat
- Multiple Windscreen replacement
- Free Kiwi Holiday Parks V.I.P. Membership Card with a year validity providing 10% discount at any Kiwi Holiday Park in New Zealand, or Top Tourist Park in Australia
One Way Hires
One Way hires are available between Auckland and Christchurch (or vice versa)at no extra cost.
Multiple Rentals
Multiple rentals within New Zealand can be combined to qualify for the long term hire discounts indicated in the rates.
Daily Hire Charges
The daily hire charges are calculated on a daily basis, not a twenty-four hour day. Vehicles are available at 8.00 am on the day you commence your hire and must be returned by 4.30 pm on termination unless prior arrangements are made.
Deposit and payments
When you receive your confirmation a non-refundable deposit of 15% of the total hire (or minimum NZ$400) is required to secure the booking. The balance of monies owing to United is required 28 days before the hire commences.
Vehicle Equipment
The following equipment is standard in all United motorhomes and campervans:
Living
Vehicle manual, maps, travel guides, camping park directories, gas and/or electric heater, bucket, broom, towels, LPG gas bottle, clothes pegs, dustpan and brush.
Sleeping
Duvets, blankets, (or, if preferred, sleeping bags will be provided as an alternative), pillows and sheets.
Cooking & Dining
Crockery, cutlery, cooking utensils, pots, frying pan, grater, chopping board, salad/serving bowls, storage containers, toaster, coffee plunger, kettle, teapot and tea towels.
Bicycle Hire
United Campervans provides bicycle racks and modern bicycles for hire. Racks can be fitted to any vehicle model in the fleet and are available in conjunction with hires from either depot, Auckland or Christchurch, including one way hires. United 6 and 4 motorhomes can carry a maximum of three bicycles. United 2 motorhome and United 3 & 2 Hi Top campervans can carry a maximum of two bicycles. A helmet (compulsory in New Zealand), cycle lock and repair kit are supplied with each bicycle.
IInsurance / Standard Rates
All United Campervans Standard Rates include Standard United Campervans Vehicle Insurance. This provides cover for:
- Damage to the United Campervans vehicle or third party property.
- Public Liability up to NZ$5,000,000.
A Bond/Excess of NZ$5,000 must be paid on collection of the vehicle. The hirer will be responsible for the first NZ$5,000 of any costs incurred due to damage to the hired vehicle or third party property.
The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
This Bond/Excess may be paid by cash, travellers cheques or credit card. United accepts Visa and Mastercard. If a credit card is used as the method of payment then NZ$5,000 will immediately be debited from the credit card account. United Campervans will not be responsible for any losses incurred due to interest charges or currency fluctuations.
The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to third party property, and with a full tank of fuel and empty toilet cassette.
United Campervans offers two options to either reduce or waive this standard Bond/Excess of NZ$5,000:
CDW Option 1 - Under this option you will be able to reduce the excess payable should you have an incident from NZ$5,000 to NZ$1,200. It also reduces the bond required to this level. The cost of this policy is detailed on the website at the time of booking.
The hirer will be responsible for the first NZ$1,200 [NZ$2,400 for hirers under the age of 25 years] of any costs incurred due to damage to the hired vehicle or third party property.
The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
If a credit card is used as the method of payment then an imprint only is taken. No amount will be debited against the credit card on pick up. However, in the event of an accident, the full bond of NZ$1,200 [NZ$2,400 for hirers under the age of 25 years] will be uplifted immediately and any balance refunded only after full and final costs have been established and deducted.
The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette.
CDW Option 2 - Under this option you will be able to reduce the excess payable should you have an incident from NZ$5,000 to Nil. It also reduces the bond required to this level. The cost of this policy is detailed on the website at the time of booking.
The hirer will not be responsible for any costs incurred due to damage to the hired vehicle or third party property, or for the repair or replacement of damaged windscreens.
Please note: a signed credit card imprint will still be taken for a fuel and cleaning deposit to a maximum of NZ$100. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, and with a full tank of fuel and empty toilet cassette.
Insurance All Inclusive Package
Comprehensive insurance as detailed in OPTION 2 is included in the All Inclusive Rates, and NO excess applies.
This applies to all eligible hirers over 21 years.
Please note: a signed credit card imprint will still be taken for a fuel and cleaning deposit to a maximum of NZ$100. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette.
Insurance Exclusions (applicable to both Standard and All Inclusive Rates)
- Tyres and punctures are not covered by Insurance and are to be repaired/replaced at the hirer's cost.
- The hirer will be fully liable for any damage to the United vehicle or Third Party property if:
- the terms of the Rental Agreement entered into with United Campervans are breached;
- damage is caused while driving under the influence of alcohol or drugs;
- the vehicle is driven on restricted roads;
- damage is due to careless, wilful or reckless driving;
- negligence, or other act of the hirer, results in water submersion or salt water damage.
Minimum Hire Periods and One Way Hires
For all rental vehicles there is a minimum period of seven (7) days. It is possible to commence your hire in Christchurch and finish it in Auckland (or vice versa) at no extra charge if the rental period is a minimum of fourteen (14) days.
Refunds
Regretfully no refunds can be given for any unused portion of your holiday. However your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy.
Fuel
All vehicles are supplied with a full tank of fuel at the start of the hire, and must be returned with a full tank at the end of your hire.
Vehicle Substitution and Design
We shall make every effort to provide the vehicle you requested but where a vehicle is unavailable for any reason we reserve the right to provide a comparably high standard vehicle at no extra cost to you. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer design changes.
Drivers Requirements and Licence
All drivers must be 21 years of age or older and hold a current valid drivers licence, to be produced at the start of the hire. An international or country of origin licence is acceptable. No special licence is required to drive any United campervan or motorhome in New Zealand. No maximum age limit applies.
Traffic Infringements
All traffic infringements are the responsibility of the hirer. United reserves the right to pass on details of the hirer's home contact to the New Zealand Traffic Authorities.
Animals
We regret that animals are not permitted to travel in any of Uniteds vehicles.
Road Restrictions
Hirers are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:
- North Island
- Ninety Mile Beach - Northland
- North of Colville Township - Coromandel Peninsula
- South Island
- Skippers Canyon Road - Queenstown
- Ball Hutt Road - Mt Cook
Transfers
United uses taxis and shuttles as the preferred method of transfer. This allows you to transfer at your convenience. The transfer on vehicle pick up is complimentary. The transfer at the end of the hire is at the cost of the hirer.
Cancellations, Transfers & Amendments
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
- 31 days and over: Deposit retained
- 23 - 30 days: 20 % (or deposit, whichever is greater)
- 13- 22 days: 40 % of total reservation cost
- 3 - 12 days: 75 % of total reservation cost
- 2 days prior pick up or No Show: 100 % of total reservation cost
Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy. Transferring a booking, once confirmed will incur a NZ$25.00 fee unless it is within 30 days of travel, when the above cancellation charges apply. A booking can only be transferred to a maximum of 6 month before or after the original date of travel.
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Amendments to increase the length of the booking can be made at no cost.
Amendments to decrease the booking will be charged at a minimum of NZ$ 25.00 provided the amendments occur at least 30 days prior to departure date. It is important to note that United may at its discretion treat any amendment to decrease the booking as a cancellation.
United Vehicle Rentals Ltd reserves the right to amend conditions, vehicle specifications and tariffs at any time without prior notice.
- Damage to the United Campervans vehicle or third party property.
- Public Liability up to NZ$5,000,000.
- A Bond/Excess of NZ$5,000 must be paid on collection of the vehicle. The hirer will be responsible for the first NZ$5,000 of any costs incurred due to damage to the hired vehicle or third party property.
- The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
- This Bond/Excess may be paid by cash, travellers cheques or credit card. United accepts Visa and Mastercard. If a credit card is used as the method of payment then NZ$5,000 will immediately be debited from the account. United Campervans will not be responsible for any losses incurred due to interest charges or currency fluctuations.
- The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to third party property, and with a full tank of fuel and empty toilet cassette.
- The hirer will be responsible for the first NZ$1,200 (NZ$2,400 for hirers under the age of 25 years)of any costs incurred due to damage to the hired vehicle or third party property.
- The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
- If a credit card is used as the method of payment then an imprint only is taken. No amount will be debited against the credit card on pick up. However, in the event of an accident, the full bond of NZ$1,200 (NZ$2,400 for hirers under the age of 25 years)will be uplifted immediately and any balance refunded only after full and final costs have been established and deducted.
- The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
United Campervans NZ Insurance
Insurance / Standard Rates
All United Campervans Standard Rates include Standard United Campervans Vehicle Insurance. This provides cover for:
- Damage to the United Campervans vehicle or third party property.
- Public Liability up to NZ$5,000,000.
A Bond/Excess of NZ$5,000 must be paid on collection of the vehicle. The hirer will be responsible for the first NZ$5,000 of any costs incurred due to damage to the hired vehicle or third party property.
The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
This Bond/Excess may be paid by cash, travellers cheques or credit card. United accepts Visa and Mastercard. If a credit card is used as the method of payment then NZ$5,000 will immediately be debited from the credit card account. United Campervans will not be responsible for any losses incurred due to interest charges or currency fluctuations.
The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to third party property, and with a full tank of fuel and empty toilet cassette.
United Campervans offers two options to either reduce or waive this standard Bond/Excess of NZ$5,000:
CDW Option 1 - Under this option you will be able to reduce the excess payable should you have an incident from NZ$5,000 to NZ$1,200. It also reduces the bond required to this level. The cost of this policy is detailed on the website at the time of booking.
The hirer will be responsible for the first NZ$1,200 [NZ$2,400 for hirers under the age of 25 years] of any costs incurred due to damage to the hired vehicle or third party property.
The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
If a credit card is used as the method of payment then an imprint only is taken. No amount will be debited against the credit card on pick up. However, in the event of an accident, the full bond of NZ$1,200 [NZ$2,400 for hirers under the age of 25 years] will be uplifted immediately and any balance refunded only after full and final costs have been established and deducted.
The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette.
CDW Option 2 - Under this option you will be able to reduce the excess payable should you have an incident from NZ$5,000 to Nil. It also reduces the bond required to this level. The cost of this policy is detailed on the website at the time of booking.
The hirer will not be responsible for any costs incurred due to damage to the hired vehicle or third party property, or for the repair or replacement of damaged windscreens.
Please note: a signed credit card imprint will still be taken for a fuel and cleaning deposit to a maximum of NZ$100. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, and with a full tank of fuel and empty toilet cassette.
Insurance All Inclusive Package
Comprehensive insurance as detailed in OPTION 2 is included in the All Inclusive Rates, and NO excess applies.
This applies to all eligible hirers over 21 years.
Please note: a signed credit card imprint will still be taken for a fuel and cleaning deposit to a maximum of NZ$100. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette.
Insurance Exclusions(applicable to both Standard and All Inclusive Rates)
- Tyres and punctures are not covered by Insurance and are to be repaired/replaced at the hirer's cost.
- The hirer will be fully liable for any damage to the United vehicle or Third Party property if:
- the terms of the Rental Agreement entered into with United Campervans are breached;
- damage is caused while driving under the influence of alcohol or drugs;
- the vehicle is driven on restricted roads;
- damage is due to careless, wilful or reckless driving;
- negligence, or other act of the hirer, results in water submersion or salt water damage.
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