As someone who has chosen to holiday in Australia, we recognise that you appreciate the special qualities of our environment. The landscapes and wildlife that make Australia special are precious, and they need protection.
To make it easy for visitors to show their respect for our country's natural assets, the operators of Enviro Campers, Tourism Holdings Limited (THL), have teamed with BP to be the first campervan rental company to participate in the BP Global ChoiceTM program. This participation is a significant step in THL Rentals' plans for a greener future
How does the BP Global ChoiceTM program work?
BP's environmental program, BP Global ChoiceTM, is designed to offset emissions caused by the fuel consumption of THL's campervans. BP Global Choice works like a set of balance scales. it aims to balance the greenhouse emissions generated through fuel consumption by helping Australian projects to reduce emissions by an equivalent amount. BP calculates the greenhouse emissions that our fuel consumption generates. THL Rentals then directly pays a small premium on top of our fuel purchase according to the percentage of emissions we would like to offset - we have chosen to offset 100%. That premium is then invested in abatement projects around Australia.
To date BP Global ChoiceTM has reduced greenhouse gas emissions in Australia by 819,824 tonnes, which is equivalent to taking 122, 523 cars off the road. THL Rentals is eager to help increase this number further and take action against climate change.
BP Global ChoiceTM is the first program to be independently audited and certified Greenhouse Friendly by the Australian Greenhouse Office. Valuable emission reduction projects are identified and contracted to reduce greenhouse gas emissions generated by customer’s use of BP fuel. It's nice to know that your Australian adventure is giving something back to nature!
Enviro Campers AU Standard Rental TermsImportant information about your rental
On arrival you will be required to sign a rental agreement with the operators of Enviro Campers AU - Standard. Here is a summary of the terms and conditions:
DEFINITIONS
The following definitions apply for the Terms and Conditions for Enviro Campers AU - Standard
– The Supplier means the operator of Enviro Australia Campervans
– The Client is referred to as the hirer(s), renter(s) and/or customer(s)
INCLUDED IN RATES
• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess”)
• 10% GST*
• Vehicle registration surcharge*
• Kitchen equipment* (not 4WD car or 2BBXS)
• General equipment* (not 4WD car or 2BBXS)
• Customer Care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including road maps and travel information
• Super saver booklet with discounts to tourist attractions and holiday parks
• 10% off powered sites at all BIG4 parks
∗ Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all of the Supplier's rates and is currently 10%. The Supplier reserves the right to amend GST upon Government intervention.
∗ Vehicle registration surcharge - a fee levied to cover the costs of vehicle registration. This fee is included in the daily vehicle rates.
∗ Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
∗ General equipment includes pegs and clothesline, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cubetray, coat hangers and toilet chemicals.
BONUS PACK (Does not apply to the 2BBXS)
CAMPERVANS
The bonus pack for 2WD campervan rentals and 4WD campervan rentals can be added to your rental at the time of booking. Policy inclusions are:
• Excess Reduction Option 2*
• No Worries Cover (PCO2)*
• 2.5% stamp duty and administration fee*
• 1 x linen and bedding kit per person*
• Extra driver fees*
• Pre-Purchase Gas (PGO)*
• Picnic table and chairs (chairs per person travelling)
• 1 x child or booster seat if required*
• 4WD Outback Safety Kit (included in 4WD campervan rentals only)*
∗ Excess Reduction Option 2 – This option reduces the excess for 2WD campervans from AU$7500 to NIL and from AU$7500 to AU$440 for all 4WD vehicles.
∗ No Worries Cover (PCO2) – The no worries cover option extends the cover available with excess reduction 2. PCO2 includes cover for accidental damage to the overhead and underbody sections of the vehicle. With 4wd hires, it also reduces the excess to NIL.
∗ Stamp duty and administration fee - A surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration costs. This fee is included in the bonus pack. All rentals are subject to the 2.5% fee in addition to the vehicle cost if the bonus pack is not selected. This is charged to the customer upon vehicle collection.
∗ Linen and bedding includes pillow, pillowcase, sleeping bag, sheet and towel per person. This is included in the bonus pack. If the bonus pack is not selected, the customer can hire linen and bedding packs.
∗ Extra Driver Fees are included in the Bonus Pack. If the Bonus Pack is not the selected package then you can book an additional driver for a small extra charge.
∗ Pre-Purchase Gas Option (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the bonus pack has not been selected. See “additional products and services” for costs.
∗ 4WD Outback Safety Kit – Included in the Bonus Pack for 4WD campervan hires only. The kit includes an Emergency Position Indication Radio Beacon (EPIRB), snatch strap with D shackles and a folding spade. An EPIRB when activated transmits an emergency distress signal which can be detected by Australian rescue authorities. A snatch strap is used to pull a vehicle from a bogged position with the aid of another vehicle. The D shackles secure the snatch strap to a rigid anchor point.
∗ Child/Booster Seat – Note that not all vehicles can accommodate child restraint equipment. Child seats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact reservations for further information.
2BBXS
The bonus pack for 2BBXS rentals can be added to your rental at the time of booking. Policy inclusions are:
• Excess Reduction Option 2 (the option reduces the excess from AU$1800 to NIL).
• No Worries Cover (PCO2)
• 1 x linen and bedding kit per person
• Extra driver fees
• 2.5% Stamp Duty and Administration Fee
FOR YOUR PROTECTION – VEHICLE EXCESS
Personal injury is covered in most cases through registration third party insurance. It is strongly recommended that all people travelling in Australia take out personal travel insurance.All vehicles are insured for the damage to the vehicle or to the property of a third party. The hirer is responsible for the first AU$7,500 (“the excess”) or AU$1,800 ("the excess" in the case of the rented vehicle being the 2BBXS) of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if the Supplier is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve. The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
This AU$7,500 excess or the AU$1,800 excess (AU$1,800 excess applicable to the 2BBXS only) can be reduced, in most circumstances, by the purchase of excess reduction option 1(not available if the rented vehicle is the 2BBXS), excess reduction option 2 or the no worries cover option.
Please note: Bond /Excess can only paid by credit card. Travelers cheque or cash is not acceptable.
Excess Reduction Option 1
If you buy this policy your vehicle excess will reduce as follows:
2WD: AU$2,500
4WD: AU$2,500
When excess reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
If you buy this policy your vehicle excess will reduce as follows:
2BBXS 2WD NIL
2WD NIL
4WD AU$440
When excess reduction 2 has been purchased, the hirer will have no excess at all for 2wd vehicles with the exception of the ‘exclusions’.
In the event of the vehicle hired being a 4wd, the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Bonus Pack
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.
Note the No Worries Cover Option is included in the Bonus Pack.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
IT IS STRONGLY RECOMMENDED CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) beach / flood driving
3. Personal belongings. It is recommended the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Any damage caused while driving under the influence of alcohol or drugs.
7. The Customer will be liable for any cost associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed the Supplier does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Note: In the USA a vehicle security deposit is referred to as the “deductible”.
All debited bonds are subject to a 1.75% credit card administration fee in addition to the bond amount when the credit card used is either Visa or Master Card. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.
If an Excess Reduction Option is not selected, the security deposit is AU$7,500 or AU$1,800 if the rented vehicle is the 2BBXS payable by credit card.
The AU$7,500 or AU$1,800 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 1 has been taken the security deposit is AU$2,500. (not applicable to the 2BBXS).The AU$2500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected with or without No Worries Cover or the package booked is the Bonus Pack the security deposit is AU$220 for 2WD vehicles or AU$440 for 4WD vehicles.
The AU$220 / $440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220 / $440 that the Supplier can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the bonus pack) and/or Pre Purchase Fuel(PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
The Supplier reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.
FOR SECURITY PURPOSES IT IS STRONGLY RECOMMENDED CREDIT CARDS ARE USED FOR VEHICLE SECURITY DEPOSITS.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. The Supplier does not accept any liability for variances up or down.
CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa, MasterCard. A non-refundable 1.75% administration fee will apply to all Visa and MasterCard transactions. . Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond. Please refer to the vehicle security section above for more information.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection.Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.
ADDITIONAL PRODUCTS & SERVICES
These additional items can be rented at the time of booking:
• Linen and Bedding Kits (Includes 1 x towel, pillow, pillowcase, sleeping bag, bed sheet)
• Picnic Table
• Picnic Chair
• Child / Booster seat
• Tent (4 person)
• Satellite Phone
• Awnings (if not already affixed)
• First Aid Kit
• Souvenir Road Atlas
• PGO – Pre-Purchase Gas Option. (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
• Pre-Purchase Fuel Option - PPF Details on request
• Extra Drivers
• Outback Safety Kit
Charges for additional products and services will be charged per hire.
As a standard option the 2BBXS vehicle comes with a picnic pack backpack (crockery and cutlery for two), two chairs and one table. In addition if the Bonus Pack has been booked linen and bedding and extra driver fees are included.
Linen and bedding, extra driver fees, outdoor table and chairs, a child/booster seat (if required), pre-purchase gas option and the 4WD safety kit (4WD campervan rentals only) are included in the Bonus Pack for campervans.
It is strongly advised all 4WD customers venturing into remote areas of Australia to carry a 4WD outback safety kit, which includes a satellite safety beacon. The beacons can be activated in emergency situations to alert rescue authorities.
If a client would like to undertake a 4WD Training Course, the Supplier can recommend Operators in local areas. Contact details available on request. Clients must book direct with 4WD Training Operators.
STAMP DUTY AND ADMINISTRATION FEE.
A surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration costs. The Supplier reserves the right to amend the stamp duty and administration fee upon Government intervention.
Note the 2.5% stamp duty and administration fee is included in the Bonus Pack.
RENTAL DURATION
2WD AND 4WD CAMPERVANS
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned with business hours unless arranged otherwise.
• Minimum rental period is 5 days, with the exception of one-way hires which are subject to a 7 day minimum hire requirement.
• Rentals collecting in the following dates will have a minimum hire requirement of 7 days:
• * All rentals between the 15 December and 5 January
• * 4 and 6 berth rentals from Sydney with a collection date between 4 and 11 October (these dates are subject to change)
• 4 and 6 berth rentals from Melbourne with a collection date between 13 and 18 October (these dates are subject to change).
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Supplier's branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.
2BBXS
• The 2BBXS is available to and from Melbourne, Sydney, Brisbane and Cairns.
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned with business hours unless arranged
otherwise.
• Minimum rental period is 3 days, with the exception of one-way hires, which are subject to a 10-day minimum hire requirement.
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of the Supplier's branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.
ROAD RESTRICTIONS
• 2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads to recognised campgrounds and the roads on Kangaroo Island (South Australia).
• 4WD campervans and cars can also be driven on recognised unsealed roads.
• 4WD vehicles may only travel to the following areas with the written permission
of the Supplier (please contact the local branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the plenty highway and Gibb River Road.
• Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York between the month of December of May and the Telegraph section of the road to Cape York.
The Supplier reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the reservations or scheduling departments. Subject to the change being approved, an additional charge of up to AU$550 may apply.
BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental with no change to the original pick up date), or the bonus pack is being added to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Standard and Premium can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the bookings are not alreay travelling or travelled..
Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts. Longer-term discounts must be requested at the time of booking.
For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the excess reduction option or the bonus pack if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the excess reduction option or the bonus pack will apply. If combining a vehicle hire with another vehicle that has a more expensive bonus pack or excess reduction option, the more expensive bonus pack/excess reduction maximum cost is applied. In the instance where a hire is being combined with a Premium hire and the packages have either the bonus pack or the premium pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable. Special rates may be available for hires of more than 50 days upon application. Contact reservations for more information.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes / bookings of more than 100 days should be directed first to reservations.
ONE-WAY RENTALS (Does not apply to the 2BBXS):
• One-way rentals are available between all branch locations, the exception is one-way rentals into or out of Tasmania for all 4WD vehicles, these are on request.
• Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only.
• A one-way rental fee of AU$220 is charged.
• The one-way fee if applicable is charged per hire.
ONE-WAY RENTALS - 2BBXS
• One-way rentals are available between Melbourne, Sydney, Brisbane and Cairns.
• Minimum rental period for one-way hires is 10 days. Shorter hires may be available on application only.
• There is no one-way rental fee.
RENTALS IN BROOME
A remote location fee of AU$450 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable.
TRANSFERS
Clients will need to make their own way to and from the Supplier's branch, at their own expense.
AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$16.50 per hire (Campervans) or 8.5% of the total hire cost (per 4WD Car) will apply for hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.
INFRINGEMENTS
The Supplier reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AU$60.
CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to the Supplier as soon as possible and within 24 hours in order to give the opportunity to rectify the problem during the rental period. Failure to do so will compromise any claims for compensation. The Supplier does not accept liability for any claims submitted after this period.
REPAIRS
Repairs up to AU$100 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$100, the Supplier will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, the Supplier reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
CANCELLATION POLICY
The booking deposit is non-refundable. In addition to forfeiting the deposit, the following charges apply:
Cancellation 25 days + prior to pick-up date - no further charges
Cancellation 10 to 24 days prior to pick-up date - 20% of Gross Rental, (minimum AU$250)
Cancellation less than 10 days prior to pick-up date - 50% of Gross Rental
No-show - 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever there is no refund available for the unused days.
TRAVEL INSURANCE
It is strongly recommended that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
IMPORTANT
The Supplier reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.
Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.
• Note the 2BBXS is available from Melbourne, Sydney, Brisbane and Cairns only.
• Daily from 0800 to 1630 hours.
• Open all public holidays except Christmas Day the 25th of December, when all branches are closed.
• The Supplier requests that clients collecting or returning their vehicle to be in the office by 1600 hours.
• Vehicle collection and/or return outside of branch hours may be available by prior arrangement. Fees may apply. Please contact reservations in advance to discuss.
DISCLAIMER
Illustrations and text in any of the documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by the Supplier or modifications and/or upgrades to the vehicle design made by the manufacturer.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Enviro Campers AU Standard Rental Terms for travel between 01-Apr-2009 and 31-Mar-2010ENVIRO STANDARD AUSTRALIA CAMPERVAN CONDITIONS
INCLUDED IN RATES
• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess”)
• 10% GST*
• Kitchen equipment* (not in 4WD car or Rookie)
• General equipment* (not in 4WD car or Rookie)
• Customer Care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including map of Australia with driving tips and travel information
• 10% off powered sites at all BIG4 parks
∗ Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Enviro Stardard rates and is currently 10%. Enviro Stardard reserves the right to amend GST upon Government intervention.
∗ Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
∗ General equipment includes pegs and clothesline, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers and toilet chemicals.
Enviro Stardard BONUS PACK (Does not apply to the Enviro Stardard Rookie or 4WD car)
CAMPERVANS
The Enviro Stardard Bonus Pack for 2WD campervan rentals is in addition to the daily vehicle rate.
The Enviro Stardard Bonus Pack for 4WD campervan rentals is in addition to the daily vehicle rate.
Inclusions are:
• Excess Reduction Option 2*
• No Worries Cover (PCO2)*
• One-Way fee if applicable
• 3% Administration fee*
• 1 x linen and bedding kit per person*
• Extra driver fees*
• Pre-Purchase Gas (PGO)*
• Picnic table and chairs (chairs per person travelling)
• 1 x baby or booster seat if required*
• 4WD Outback Safety Kit (included in 4WD campervan rentals only)*
∗ Excess Reduction Option 2 – This option reduces the excess for 2WD campervans from AU$7500 to NIL and from AU$7500 to AU$440 for all 4WD vehicles.
∗ No Worries Cover (PCO2) – The No Worries Cover Option extends the cover available with Excess Reduction 2. PCO2 includes
cover for accidental damage to the overhead and underbody sections of the vehicle. With 4WD hires, it also reduces the excess to NIL.
∗ Administration fee - A surcharge of 3% of the total cost will be levied to cover state government taxes, vehicle registration recovery, duties and administration costs. This fee is included in the Enviro Stardard Bonus Pack. All rentals are subject to the 3% fee in addition to the vehicle cost if the Enviro Stardard Bonus Pack is not selected. This is charged to the customer upon vehicle collection.
∗ Linen and bedding includes pillow, pillowcase, sleeping bag, sheet and towel per person. This is included in the Enviro Stardard Bonus Pack. If the Enviro Stardard Bonus Pack is not selected, the customer can hire linen and bedding packs direct from Enviro Stardard at the cost of AU$38 per person, per hire.
∗ Extra Driver Fees are included in the Enviro Stardard Bonus Pack. If the Enviro Stardard Bonus Pack is not the selected package the cost of extra driver fees are AU$3 per day, per person, per hire with a maximum charge of AU$150 per person, per hire.
∗ Pre-Purchase Gas Option (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. With the Safari 4WD PGO refers to four butane gas cylinders. This option can be purchased separately if the Bonus Pack has not been selected. See “additional products and services” for costs.
∗ 4WD Outback Safety Kit – Included in the BrEnviro Stardard Bonus Pack for 4WD campervan hires only. The kit includes an Emergency Position Indication Radio Beacon (EPIRB), snatch strap with D shackles and a folding spade. An EPIRB when activated transmits an emergency distress signal which can be detected by Australian rescue authorities. A snatch strap is used to pull a vehicle from a bogged position with the aid of another vehicle. The D shackles secure the snatch strap to a rigid anchor point.
∗ Baby/Booster Seat – Note that not all BritEnviro Stardard vehicles can accommodate child restraint equipment. Child seats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact Reservations for further information.
Enviro Stardard ROOKIE
The Enviro Stardard Bonus Pack for Enviro Stardard Rookie rentals is in addition to the daily vehicle rate.
Inclusions are:
• Excess Reduction Option 2 (the option reduces the excess from AU$2,500 to NIL).
• No Worries Cover (PCO2)
• One-Way fee if applicable
• 1 x linen and bedding kit per person
• Extra driver fees
• 3% Administration Fee
FOR YOUR PROTECTION – VEHICLE EXCESS#
Personal injury is covered in most cases through Registration Third Party insurance. Enviro Stardard strongly recommends that all people travelling in Australia take out personal travel insurance.
# In the USA an excess is referred to as the “deductible”.
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the excess”) or AU$2,500 (“the excess”) in the case of the rented vehicle being the Enviro Stardard Rookie) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire,
break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Enviro Stardard is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
This AU$7,500 excess or the AU$2,500 excess (AU$2,500 excess applicable to the Enviro Stardard Rookie only) can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 (not available if the rented vehicle is the Enviro Stardard Rookie), Excess Reduction Option 2 or the No Worries Cover Option.
Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD AU$22 (max charge AU$1,100) AU$2,500
4WD AU$27 (max charge AU$1,350) AU$2,500
When Excess Reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
Rookie 2WD AU$19 (max charge AU$570) NIL
2WD AU$40 (max charge AU$2,000) NIL
4WD AU$49 (max charge AU$2,450) AU$440
When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the exception of the ‘exclusions’.
If the vehicle hired is a 4WD the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Enviro Stardard Bonus Pack
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made
No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles. The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.
Note: The No Worries Cover Option is included in the Enviro Stardard Bonus Pack.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
Enviro Stardard STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where No Worries Cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Enviro Stardard recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Damage caused to the vehicle by snow chains.
7. Any damage caused while driving under the influence of alcohol or drugs.
8. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
9. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
10. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a
vehicle.
11. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Enviro Stardard does not accept any liability.
12. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express.
If an Excess Reduction Option is not selected, the security deposit is AU$7,500 or AU$2,500 if the rented vehicle is the Rookie payable by credit card.
The AU$7,500/AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 1 has been taken the security deposit is AU$2,500 (not applicable to the Enviro Stardard Rookie).
The AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected with or without No Worries Cover or the package booked is the Bonus Pack the security deposit is AU$220 for 2WD vehicles or $AU440 for 4WD vehicles.
The AU$220/$440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220/$440 that Enviro Stardard can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Enviro Stardard Bonus Pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle
will result in refill charges, which will be advised upon return of the vehicle.
Enviro Stardard reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Enviro Stardard does not accept any liability for variances up or down.
CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions or 4.5% for American Express. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond.
PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Enviro Stardard 14 working days prior to commencement of the hire/s.
CALCULATION ERRORS
Enviro Stardard will not honour calculation errors. Should a calculation error occur Enviro Stardard will charge for the shortfall.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.
ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection:
• Linen and Bedding Kits AU$38 per person per rental (Includes 1 x towel, pillow, pillowcase,
sleeping bag, bed sheet)
• Picnic Table
• Picnic Chair
• Baby / Booster seat
• Tent (4 person)
• Satellite Phone
• Awnings (if not already affixed)
• First Aid Kit (In vehicle. If seal broken customer is charged)
• Souvenir Road Atlas
• PGO – Pre-Purchase Gas Option. (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option. In the Safari 4WD PGO refers to four butane gas cylinders)
• Pre-Purchase Fuel Option (PPF) Details on request
• Extra Drivers (applicable to campervans including Rookie only)
• Outback Safety Kit*
• Heater/Fan
• Luggage Tarp (for 4WD Safari)
• GPS
Charges for additional products and services will be charged per hire.
As a standard option the Rookie vehicle comes with a picnic pack backpack (crockery and cutlery for two), two chairs and one table. In addition, if the Bonus Pack has been booked one-way fees if applicable, linen and bedding and extra driver fees are included.
One-way fees if applicable, Linen and bedding, extra driver fees, outdoor table and chairs, a baby/booster seat (if required), pre-purchase gas option and the 4WD safety kit (4WD campervan rentals only) are included in the Enviro Stardard Bonus Pack for campervans.
* Enviro Stardard strongly advises all 4WD customers venturing into remote areas of Australia to carry a 4WD outback safety kit, which includes a
satellite safety beacon. The beacons can be activated in emergency situations to alert rescue authorities.
If a client would like to undertake a 4WD Training Course, Enviro Stardard can recommend Operators in local areas. Contact details available on request. Clients must book direct with 4WD Training Operators.
ADMINISTRATION FEE
A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. Enviro Stardard reserves the right to amend the administration fee upon Government intervention.
Note the 3% administration fee is included in the Enviro Stardard Bonus Pack.
RENTAL DURATION
2WD AND 4WD CAMPERVANS (does not apply to the Rookie)
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned with business hours.
• Minimum rental period is 5 days, with the exception of one-way hires, which are subject to a 7-day minimum hire requirement.
• Rentals collecting in the following dates will have a minimum hire requirement of 7 days: All rentals between the 15 December and 5 January 4, 5 and 6 berth rentals from Sydney with a collection date between 28 September and 5 October (these dates are subject to change) 4, 5 and 6 berth rentals from Melbourne with a collection date between 5 October and 10 October (these dates are subject to change).
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of the Enviro Stardard branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.
• Enviro Stardard allows a grace period of 59 minutes before the hirer is liable for late return charges when the rented vehicle is a 4WD car. Late return fees are applicable as follows:
- 1 hour late, one third of the daily rate will apply
- 2 hours late, two thirds of the daily rate will apply
- 3 hours late, one full day rate will apply
RENTAL DURATION AND LOCATION REQUIREMENTS
ROOKIE
• The Rookie is available to and from Melbourne, Sydney, Brisbane and Cairns.
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned with business hours.
• Minimum rental period is 3 days, with the exception of one-way hires, which are subject to a 7-day minimum hire requirement.
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of the Enviro Stardard branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.
ROAD RESTRICTIONS
• 2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained access roads to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia).
• 4WD campervans and cars can also be driven on recognised unsealed roads.
• 4WD vehicles may only travel to the following areas with the written permission of Enviro Stardard (please contact the local branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway and Gibb River Road.
• Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York between the months of December to May and the Telegraph section of the road to Cape York.
Enviro Stardard reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.
Subject to the change being approved, an additional charge of up to AU$550 may apply.
BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.
Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental
with no change to the original pick up date), or the Bonus Pack is being added to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Enviro Stardard and Maui can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.
Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.
Longer-term discounts must be requested at the time of booking.
For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction Option or the Enviro Stardard Bonus Pack if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Excess Reduction Option or the Enviro Stardard Bonus Pack will apply. If combining a vehicle hire with another Enviro Stardard vehicle that has a more expensive Bonus Pack or Excess Reduction Option, the more expensive Bonus Pack/Excess Reduction maximum cost is applied. In the instance where a Enviro Stardard hire is being combined with a Maui hire and the packages have either the Bonus Pack or the Premium Pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
ONE-WAY RENTALS
• One-way rentals are available between all branch locations (not applicable to Rookie), the exception is one-way rentals into or out of Tasmania for all 4WD vehicles, these are on request.
• One-way rentals are available between Melbourne, Sydney, Brisbane and Cairns when the booked vehicle is the Rookie.
• Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only.
• A one-way fee of $250 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to these locations. Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth, the one-way fee will be $350.
E.g., a Cairns to Darwin one-way rental would incur a one-way fee of $350, where a one-way rental from Cairns to Brisbane will incur a one-way fee of $250. The one-way fee is included in the Bonus Pack.
• Where the pick up location is Brisbane and the return location is Sydney the one-way fee is waived.
• The one-way fee if applicable is charged per hire.
RENTALS IN BROOME
A remote location fee of AU$650 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable. The fee applies per rental.
TRANSFERS
Enviro Stardard clients will need to make their own way to and from the Enviro Stardard branch, at their own expense.
AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$16.50 per hire (Campervans) will apply at Hobart airport. This fee is subject to change and new airport charges may arise.
INFRINGEMENTS
Enviro Stardard reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including Third Party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AU$60.
CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Enviro Stardard as soon as possible and within 24 hours in order to give Enviro Stardard the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Enviro Stardard do not accept liability for any claims submitted after this period.
REPAIRS
Repairs up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$200, Enviro Stardard will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Enviro Stardard reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
CANCELLATION POLICY
The cancellation fees are:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
• If cancelled up to 25 days prior to pick-up No Fee
• If cancelled from 24 to 10 days prior to pick-up 20% of Total Rental
• If cancelled 9 to 4 days prior to pick-up 50% of Total Rental
• If cancelled 3 days prior to pick up or No-Show 100% of Total Rental
• If vehicle is returned early for any reason whatsoever there is no refund available for the unused days.
IMPORTANT
Enviro Stardard reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.
RESERVATIONS OFFICE HOURS
24 hours, 7 days closed Christmas Day (25 December).
Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.
• Note the Rookie is available from Melbourne, Sydney, Brisbane and Cairns only.
• Open all public holidays except Christmas Day the 25th
of December, when all Enviro Stardard branches are closed.
• Enviro Stardard requests that clients collecting or returning their vehicle to be in the office by 1530 hours.
| LOCATIONS | DATES AND HOURS OF OPERATION | BRISBANE, SYDNEY,
MELBOURNE, HOBART
ADELAIDE AND PERTH | 1 September - 30 April
7:30AM - 4PM | 1 May - 31 August
10AM - 4PM | ALICE SPRINGS, DARWIN,
BROOME AND CAIRNS | 1 May - 31 October
7:30AM - 4PM | 1 November - 30 April
10AM - 4PM |
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a
representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to
substitutions made by Enviro Stardard or modifications and/or upgrades to the vehicle design made by the
manufacturer.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Enviro Campers AU Standard InsuranceInsurance (Valid before 1st April 2009)
FOR YOUR PROTECTION – VEHICLE EXCESS
Personal injury is covered in most cases through registration third party insurance. Enviro strongly recommends that all people travelling in Australia take out personal travel insurance.
All vehicles are insured for the damage to the vehicle or to the property of a third party. The hirer is responsible for the first AU$7,500 (“the excess”) or AU$1,800 ("the excess" in the case of the rented vehicle being the Enviro 2BBXS) of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Enviro are successful in recovering the cost of the damages from the third party. Please note that third party claims can take months to resolve. The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
This AU$7,500 excess or the AU$1,800 excess (AU$1,800 excess applicable to the Enviro 2BBXS only) can be reduced, in most circumstances, by the purchase of excess reduction option 1(not available if the rented vehicle is the Enviro 2BBXS), excess reduction option 2 or the no worries cover option.
Excess Reduction Option 1
If you buy this policy your vehicle excess will reduce as follows:
2WD: AU$2,500
4WD: AU$2,500
When excess reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
If you buy this policy your vehicle excess will reduce as follows:
2BBXS 2WD NIL
2WD NIL
4WD AU$440
When excess reduction 2 has been purchased, the hirer will have no excess at all for 2wd vehicles with the exception of the ‘exclusions’. In the event of the vehicle hired being a 4wd the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to third party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Note: Excess Reduction Option 2 is included in the Enviro Bonus Pack
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.
Note the No Worries Cover Option is included in the Enviro Bonus Pack.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
ENVIRO STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where no worries cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Enviro recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Any damage caused while driving under the influence of alcohol or drugs.
7. The Customer will be liable for any cost associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
8. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has
become bogged, submerged or has been abandoned.
9. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
10. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the
vehicle type. If more passengers are carried than what is allowed Enviro does not accept any liability.
11. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled
or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT#
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
# In the USA a vehicle security deposit is referred to as the “deductible”. All debited bonds are subject to a 1.75% credit card administration fee in addition to the bond amount when the credit card used is either Visa or Master Card.. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.
If an Excess Reduction Option is not selected, the security deposit is AU$7,500 or AU$1,800 if the rented vehicle is the 2BBXS payable by credit card.
The AU$7,500 or AU$1,800 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 1 has been taken the security deposit is AU$2,500. (not applicable to the Enviro 2BBXS).
The AU$2500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected with or without No Worries Cover or the package booked is the Bonus Pack the security deposit is AU$220 for 2WD vehicles or $AU440 for 4WD vehicles.
The AU$220/$440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220/$440 that Enviro can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Enviro bonus pack) and/or Pre Purchase Fuel
(PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
Enviro reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.
FOR SECURITY PURPOSES ENVIRO STRONGLY RECOMMENDS THE USE OF CREDIT CARDS FOR VEHICLE SECURITY DEPOSITS.
Insurance (for travel after 1 April 2009)
FOR YOUR PROTECTION – VEHICLE EXCESS#
Personal injury is covered in most cases through Registration Third Party insurance. Enviro Standard strongly recommends that all people travelling in Australia take out personal travel insurance.
# In the USA an excess is referred to as the “deductible”.
All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the excess”) or AU$2,500 (“the excess”) in the case of the rented vehicle being the Enviro Standard Rookie) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire,
break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Enviro Standard is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.
This AU$7,500 excess or the AU$2,500 excess (AU$2,500 excess applicable to the Enviro Standard Rookie only) can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 (not available if the rented vehicle is the Enviro Standard Rookie), Excess Reduction Option 2 or the No Worries Cover Option.
Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD AU$22 (max charge AU$1,100) AU$2,500
4WD AU$27 (max charge AU$1,350) AU$2,500
When Excess Reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
Rookie 2WD AU$19 (max charge AU$570) NIL
2WD AU$40 (max charge AU$2,000) NIL
4WD AU$49 (max charge AU$2,450) AU$440
When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the exception of the ‘exclusions’.
If the vehicle hired is a 4WD the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
Note: Excess Reduction Option 2 is included in the Enviro Standard Bonus Pack
Please see the ‘Exclusions’ section below, whereby all insurance cover will be made
No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles. The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.
Note: The No Worries Cover Option is included in the Enviro Standard Bonus Pack.
With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased.
TYRE AND WINDSCREEN DAMAGE – Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
Enviro Standard STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where No Worries Cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Enviro Standard recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Damage caused to the vehicle by snow chains.
7. Any damage caused while driving under the influence of alcohol or drugs.
8. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
9. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
10. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a
vehicle.
11. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Enviro Standard does not accept any liability.
12. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express.
If an Excess Reduction Option is not selected, the security deposit is AU$7,500 or AU$2,500 if the rented vehicle is the Rookie payable by credit card.
The AU$7,500/AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 1 has been taken the security deposit is AU$2,500 (not applicable to the Enviro Standard Rookie).
The AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected with or without No Worries Cover or the package booked is the Bonus Pack the security deposit is AU$220 for 2WD vehicles or $AU440 for 4WD vehicles.
The AU$220/$440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220/$440 that Enviro Standard can then debit if required.
The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Enviro Standard Bonus Pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle
will result in refill charges, which will be advised upon return of the vehicle.
Enviro Standard reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS. |
