Mission Statement
The aim is simple – provide great cars, at great value, with great service.
The Fleet
The fleet is fully insured and maintained to the highest standards. The vehicles are sourced from within and have been owned from new. The fleet is covered by 24hr – 7 day a week roadside assistance Australia wide. Most of the Suppliers fleet includes standard features such as dual airbags, power steering, air conditioning and secure central locking devices.
Australian Rent A Car Rental TermsImportant information about your rental
On arrival you will be required to sign a rental agreement with the operators of Australian Rent A Car. Here is a summary of the terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Australian Rent A Car.
- The Supplier means the operator of Australian Rent A Car
- The Client is also referred to as the hirer (s)
Vehicle Collection
You must present a valid driver’s license at the time of rental. The Supplier of Australian Rent A Car accepts probationary licenses issued by States and Territories of Australia. If your driver’s license does not include a photo you will be required to provide alternative photo identification. You do not have to present your International Drivers License, provided your license of origin is clearly valid and recognisable as an authentic driver’s license. To pick up your vehicle, go to the rentals desk that is located within the arrivals terminal at Gold Coast Airport. You will find this by following the car rental signs. Once there present your credit card, driver’s license and booking voucher at the sales desk. Insurance
When you rent a vehicle from the Supplier of Australian Rent A Car it is comprehensively insured and meets all registration and roadworthy standards required by Australian State and Federal legislation. When renting a vehicle you have a liability for damage to and/or theft of the vehicle and/or damage to third party property of $3,300. This may be reduced to $330 by purchasing a Liability Reduction Package from the Supplier of Australian Rent A Car at $16.50 per day.
Young Drivers
The minimum rental age is 21. Drivers between 21 and 24 years of age inclusive are required to pay a daily surcharge of $22 per day.
Personal Injury
The Supplier maintains a Compulsory Third Party (CTP) Insurance Policy in each State of Australia. This covers personal injury to the driver (when not at fault), passengers of the insured vehicle and any third party. In the event of a claim the Supplier will advise you of the CTP insurer for that vehicle.
Additional Drivers
The Supplier of Australian Rent A Car allows as many additional drivers to drive the vehicle as are requested. Each driver must present a valid drivers licence to the Supplier before being allowed to drive the vehicle. A fee of $5.50 per day applies for additional drivers. Satellite Navigation
Portable satellite navigation systems are available for rental with vehicles. The units are supplied with cradles to fix to the windscreen of the vehicle and charging units for the batteries. The units are available at all locations subject to availability for $16.50 per day. Highway Helpers
All vehicles are covered by 24-hour roadside assistance. However for complete peace of mind the Supplier has introduced Highway Helpers which enhances this service to include those times when the problem is more human than mechanical like losing the vehicle keys, running out of petrol or leaving the lights on and getting a flat battery. Staff can provide a full breakdown of the services benefits, which are available for $3.30 per day.
Area of Use
Vehicles may be driven in Queensland & New South Wales. Vehicles may not be driven in any other State or Territory. Vehicles must be driven on properly formed roads at all times and may not be driven on unsealed surfaces.
No Smoking
No smoking inside the vehicles at all time. Charges
Charges are calculated and payment collected at the time of vehicle collection. The Supplier accepts all major credit cards. A fee of 4% of the total rental charges applies to rentals settled by American Express or Diners Club. No fee applies to rentals settled by Visa or Mastercard. No refunds are given for vehicles returned early.
Flight Delays
The Supplier will hold vehicles when flights are delayed provided the flight number has been given. Vehicles will be released if not collected 30 minutes after flights have cleared or the nominated pick up time where no flight number is given.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Australian Rent A Car Rental Terms for travel between 01-Jan-2008 and 31-Dec-2008
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Australian Rent A Car InsuranceInsurance
When you rent a vehicle from the Supplier of Australian Rent A Car it is comprehensively insured and meets all registration and roadworthy standards required by Australian State and Federal legislation. When renting a vehicle you have a liability for damage to and/or theft of the vehicle and/or damage to third party property of $3,300. This may be reduced to $330 by purchasing a Liability Reduction Package from the Supplier of Australian Rent A Car at $16.50 per day.
Young Drivers
The minimum rental age is 21. Drivers between 21 and 24 years of age inclusive are required to pay a daily surcharge of $22 per day.
Personal Injury
The Supplier maintains a Compulsory Third Party (CTP) Insurance Policy in each State of Australia. This covers personal injury to the driver (when not at fault), passengers of the insured vehicle and any third party. In the event of a claim the Supplier will advise you of the CTP insurer for that vehicle. |
